<h3 class="uui-heading-subheading">Client Support</h3><div class="jtbd-card"><div class="jtbd-card-single">Responding to customer inquiries via chat and email. </div><div class="jtbd-card-single">Troubleshooting technical issues for clients on software platforms. </div><div class="jtbd-card-single">Providing step-by-step guidance on product features.</div><div class="jtbd-card-single">Escalating complex issues to development teams when necessary.</div></div><h3 class="uui-heading-subheading">Account Management</h3><div class="jtbd-card"><div class="jtbd-card-single">Onboarding new clients and guiding them through processes.</div><div class="jtbd-card-single">Conducting regular check-ins to ensure client satisfaction.</div><div class="jtbd-card-single">Monitoring account health and identifying upsell opportunities.</div><div class="jtbd-card-single">Managing accounts with personalized support and solutions.</div></div><h3 class="uui-heading-subheading">Compliance and Security</h3><div class="jtbd-card"><div class="jtbd-card-single">Ensuring adherence to financial regulations and standards.</div><div class="jtbd-card-single">Conducting security audits on client transactions and data.</div><div class="jtbd-card-single">Implementing fraud detection measures in transaction processes.</div><div class="jtbd-card-single">Training clients on data security best practices.</div></div><h3 class="uui-heading-subheading">Product Knowledge and Training</h3><div class="jtbd-card"><div class="jtbd-card-single">Developing training materials for new software updates.</div><div class="jtbd-card-single">Conducting webinars and training sessions for clients.</div><div class="jtbd-card-single">Creating FAQ documentation to assist client self-service.</div><div class="jtbd-card-single">Gathering feedback on product usability for future improvements.</div></div>