<h3 class="uui-heading-subheading">Technical Support</h3><div class="jtbd-card"><div class="jtbd-card-single">Resolve client technical issues via email, chat, and phone.</div><div class="jtbd-card-single">Conduct root cause analysis on recurring issues.</div><div class="jtbd-card-single">Create and update troubleshooting documentation for clients.</div><div class="jtbd-card-single">Manage incident tickets from creation to resolution.</div></div><h3 class="uui-heading-subheading">Client Onboarding</h3><div class="jtbd-card"><div class="jtbd-card-single">Conduct onboarding webinars for new clients.</div><div class="jtbd-card-single">Gather client requirements and expectations during kickoff calls.</div><div class="jtbd-card-single">Develop tailored onboarding plans based on client needs.</div><div class="jtbd-card-single">Assist clients with initial product setup and configuration.</div></div><h3 class="uui-heading-subheading">Performance Monitoring</h3><div class="jtbd-card"><div class="jtbd-card-single">Set up performance dashboards to monitor client usage.</div><div class="jtbd-card-single">Analyze usage patterns to identify improvement areas.</div><div class="jtbd-card-single">Generate monthly performance reports for clients.</div><div class="jtbd-card-single">Conduct regular health checks of client systems and integrations.</div></div><h3 class="uui-heading-subheading">Customer Feedback Management</h3><div class="jtbd-card"><div class="jtbd-card-single">Collect feedback through surveys after project completion.</div><div class="jtbd-card-single">Facilitate user testing sessions to gather client insights.</div><div class="jtbd-card-single">Categorize feedback for actionable insights and scaling.</div><div class="jtbd-card-single">Implement changes based on recurring client suggestions.</div></div>