About Bobtail
Bobtail is dedicated to increasing happiness by eliminating inefficiencies in the supply chain. We envision a supply chain without friction, fraud, waste, and abuse where companies succeed based on the value they create.
We work uniquely at Bobtail, where we value teams over individuals and constantly encourage experimentation and iteration to improve. Teams are given flexibility in working towards a shared purpose and the freedom to decide how they will accomplish their goals.
If you are an out-of-the-box thinker that takes a proactive approach to collaborate with others to solve problems and achieve your goals - we would love to talk to you.
The things we value:
- Mission
- Teams over individuals
- Collaboration
- Communication
- Iteration
- Experimentation and failing fast
- Initiative and solutions-oriented approach
- Documentation
- Data
- Mental health and work-life balance
- Diversity
- Transparency
You should apply if you have:
- 2 years of experience in Customer Support/ Tier 2
- Excellent verbal and written communication skills, English, and Spanish
- Willingness to work on weekends
- Time management and multitasking skills
- Strong organizational skills and attention to detail
- Capability to prioritize tasks/requests to meet the client & company needs
- Ability to work independently and as part of a team
- Preferably with Customer Retention experience
What you’ll do
- Resolve concerns that are outside the scope of our Tier 1 Customer Service agents through voice and email support
- Make follow-up calls to clients as necessary as part of the resolution
- Capture feedback/suggestions from clients that may be used for product/process development
- Reach out to clients with outstanding balances to follow up on payments
- Manage internal trackers relevant to the role
- Escalate and relay relevant information to the internal teams as necessary on a timely manner
- Establish trust and build strong relationships with the clients
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Benefits
- Monthly Mental Break Day
- Work from home (or wherever)
- Parental leave
Creating a diverse and inclusive workplace is at the nucleus of Bobtail’s operations. We are an equal opportunity employer and welcome individuals from diverse backgrounds, cultures, religions, national origins, races, colors, genders, gender expressions, sexual orientations, ages, marital statuses, veteran statuses, experiences, abilities, and perspectives.
