Senior Account Executive

👋 Hello from the Recruiting Team at Customer.io!

We’re looking for a motivated, experienced Senior Account Executive to join our growing sales team and help drive the next stage of Customer.io’s growth. In this role, you’ll represent Customer.io to our largest prospective customers and manage the full sales cycle—from prospecting to demo to close.

You’ll partner with a dedicated Sr. SDR to source opportunities while also fielding inbound demand generated by our marketing team. Once customers are onboarded, you’ll hand them off to our supportive Customer Success and Technical Support teams, ensuring they have the expertise they need to thrive.

What you’ll do

• Manage qualified leads from inbound and outbound teams; run discovery calls (using MEDDPICC) and drive full-cycle deals to close
• Collaborate with your Sr. SDR on account targeting, sales strategy, and prospecting to engage top ICP brands
• Schedule and deliver compelling online demos for qualified prospects
• Uncover customer business needs and position Customer.io’s solutions effectively
• Own your numbers: track and report on sales activity, pipeline health, and revenue performance
• Self-source pipeline as needed to stay on track for quota attainment
• Use value-based selling to clearly communicate the features and benefits of our platform

About you

• 3–5 years of top performance as a Senior Account Executive (or similar) in B2B SaaS
• Proven track record of consistently achieving quota and goals
• Familiar with MEDDPICC or a similar structured sales methodology
• Excellent written and verbal communication skills, with a professional, engaging presence
• Ability to uncover business needs and recommend relevant solutions
• Strong organizational skills to manage priorities in a fast-paced environment
• Creative problem-solver who can think beyond the ask to find the right solution
• Bonus: experience selling Marketing Technology products

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We believe in transparency. We are offering a compensation package of $115k Base + $115k Variable = $230kUSD OTE (or equivalent in local currency), subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO , stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

1. 30-minute video call with a Recruiter
2. 45-minute video call with Bar Raiser 
3. 60-minute Mock Call w/ the Hiring Team
4. 30-minute Final video call with the Hiring Manager

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!