About Offshore Launch:
Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.
Why Join Offshore Launch?
- Impact the growth and success of small and medium-sized businesses.
- Work in a people-first, remote environment that values growth and ongoing development.
- Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.
- Contribute to a culture that values partnership, service, and excellence.
Your Role:
Join a fast-growing U.S. company specializing in stone care and restoration for residential and commercial clients. You’ll support daily operations, manage contracts and proposals, coordinate client communications, and help ensure every project meets top-quality standards.
You’ll work remotely as part of the client’s team, but you’re fully supported by Offshore Launch—with ongoing check-ins, feedback, and professional development.
Your job is to help the Client succeed. Our job is to help you succeed.
Key Responsibilities
Administrative Support
- Manage incoming calls, emails, and online inquiries with professionalism.
- Prepare and send estimates, invoices, receipts, and follow-up communications.
- Maintain organized digital records for clients, projects, and financials.
- Assist in preparing reports, proposals, and marketing materials.
Scheduling & Coordination
- Schedule appointments, site visits, and service jobs to maximize efficiency.
- Communicate job details, access requirements, and updates to field crews.
- Adjust schedules promptly in response to delays, cancellations, or urgent needs.
Customer Service
- Provide timely responses to customer questions and concerns.
- Conduct follow-up calls or surveys after service completion to ensure satisfaction.
- Escalate urgent or sensitive issues to leadership as needed.
Office & Workflow Management
- Maintain company calendars, deadlines, and reminders for leadership and crews.
- Track office and field supply inventory and place orders as needed.
- Ensure all operational processes are properly followed and documented.
Special Projects
- Support marketing initiatives, including social media updates and website edits.
- Assist with recruiting and onboarding tasks for new hires.
- Perform other duties as assigned by leadership.
Requirements:
- 5+ years admin support, including contract/proposal management and client communications.
- Strong with PandaDoc, Google Suite, Microsoft Office, HubSpot, Trello.
- Excellent organization and project management skills.
- Effective written and verbal communication.
- Able to prioritize and adapt in a fast-paced environment.
- Social media and Google Business Profile experience a plus.
- Comfortable with cybersecurity protocols and background checks.
- Fast learner with new tools (Trainual, Loom, Company Cam).
Schedule: 9AM - 5PM CST**
**
Compensation & Benefits (to be provided by Offshore Launch):
- $900 - $1400/mo. depending on experience
- $500 bonus at 90 days and $1,800 available in annual performance bonuses
- 13th month pay
- Performance-based bonuses
- Comprehensive HMO policy, including dependents.
- Annual continuing education budget to support professional development
Note:
The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.
Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.
