{"n":"Support Engineers","p":40,"c":12,"o":10,"m":113600,"h":55,"a":91,"rg":[["EMEA",28],["Americas",36],["APAC",36]],"b":[["Junior",0,60000,70000,81000],["Mid-level",91,82000,95000,110000],["Senior",9,101000,117000,136000],["Lead",0,114000,132000,153000],["Principal",0,138000,161000,187000]],"rl":[["AI Data Trainers","ai-data-trainers",40],["Ai Engineer & Researchers","ai-engineer-researchers",40],["AI Product Engineers","ai-product-engineers",40],["Cloud Engineering Managers","cloud-engineering-managers",40],["Community Engineers","community-engineers",40],["Developer Success Engineers","developer-success-engineers",40]],"r":[["Hero","Customer Support Engineer","APAC",95,48,100000],["Hero","Technical Support Engineer","Americas",94,41,85000],["Hero","Senior Support Engineer","EMEA",92,48,100000],["Hero","Support Engineer","Americas",92,43,90000],["The Mechanic","Systems Support Engineer","Americas",91,42,88000],["The Sidekick","Technical Support Engineer","APAC",91,29,60000],["The Victim","Technical Support Engineer","APAC",90,38,80000],["Boromir","Technical Support Engineer","Americas",88,31,65000],["Rachel","Kernel Support Engineer","EMEA",87,41,85000],["The Visionary","Linux Support Engineer","APAC",87,41,85000],["Hero","Support Services Engineer","EMEA",93,46,95000]],"j":[["Technical Support",["Troubleshooting hardware and software issues for clients.","Assisting clients with password recovery processes.","Installing and configuring client software applications.","Providing remote assistance using support tools and software."]],["Customer Interaction",["Responding to client inquiries through email and chat.","Conducting follow-ups to ensure client issue resolution.","Documenting client interactions in support management systems.","Gathering feedback on support experience for improvements."]],["Documentation and Reporting",["Creating troubleshooting guides for common issues.","Maintaining an updated knowledge base for clients.","Generating weekly reports on support metrics and trends.","Documenting recurring issues for proactive solutions."]],["Training and Development",["Conducting training sessions for staff on new tools.","Creating onboarding materials for new support agents.","Participating in continuous professional development workshops.","Mentoring junior engineers on troubleshooting techniques."]]]}