<h3 class="uui-heading-subheading">Technical Support</h3><div class="jtbd-card"><div class="jtbd-card-single">Troubleshooting hardware and software issues for clients.</div><div class="jtbd-card-single">Assisting clients with password recovery processes.</div><div class="jtbd-card-single">Installing and configuring client software applications.</div><div class="jtbd-card-single">Providing remote assistance using support tools and software.</div></div><h3 class="uui-heading-subheading">Customer Interaction</h3><div class="jtbd-card"><div class="jtbd-card-single">Responding to client inquiries through email and chat.</div><div class="jtbd-card-single">Conducting follow-ups to ensure client issue resolution.</div><div class="jtbd-card-single">Documenting client interactions in support management systems.</div><div class="jtbd-card-single">Gathering feedback on support experience for improvements.</div></div><h3 class="uui-heading-subheading">Documentation and Reporting</h3><div class="jtbd-card"><div class="jtbd-card-single">Creating troubleshooting guides for common issues.</div><div class="jtbd-card-single">Maintaining an updated knowledge base for clients.</div><div class="jtbd-card-single">Generating weekly reports on support metrics and trends.</div><div class="jtbd-card-single">Documenting recurring issues for proactive solutions.</div></div><h3 class="uui-heading-subheading">Training and Development</h3><div class="jtbd-card"><div class="jtbd-card-single">Conducting training sessions for staff on new tools.</div><div class="jtbd-card-single">Creating onboarding materials for new support agents.</div><div class="jtbd-card-single">Participating in continuous professional development workshops.</div><div class="jtbd-card-single">Mentoring junior engineers on troubleshooting techniques.</div></div>