About the Role
Smile is the leading loyalty solution for Shopify merchants. As we continue to grow, we are investing in our agency ecosystem to help more merchants launch and scale great loyalty programs.
Our team is globally distributed but closely connected. Collaboration isn’t just a buzzword here; it’s our way of doing business. If you’re looking to be part of a culture where growth for customers, the company, and for you is the goal, you're in the right place. We know that Smile.io as a business is constantly evolving - the same is true of our people. We're here to support each other in our growth, so we talk openly about our career & personal goals.
As an Agency Partner Manager, you will enable eCommerce, marketing, and retention agencies to build loyalty as a practice and position Smile as the go-to solution. You will educate, support, and activate our partners to help them bring loyalty into their client strategies and drive referred revenue through strong relationships and practical enablement.
You will report to the Head of Partnerships and work closely with Sales and Product teams to turn partner engagement into real merchant success.
Smile.io is a fully remote company looking to hire someone in Canada for this remote role. This is a full-time, remote position. Core hours are Monday to Friday, 9am–5pm Eastern Time (plus or minus 2 hours).
Who You Are
You are relationship-driven but commercially minded, and you see partnerships as growth channels, not just connections. You thrive in an environment that mixes independence with collaboration. You are energized by helping others succeed, whether that is an agency partner closing a deal or a merchant launching their first loyalty program. You bring curiosity, follow-through, and a bias for action.
Our Commitment to Candidates:
At Smile, we understand that finding a new role is challenging and that self-doubt or imposter syndrome can prevent you from applying to a role, don’t let it! You have a ton to offer and we want you to feel encouraged to apply, even if you don’t check all of the boxes. If you are passionate about eCommerce and helping merchants grow through loyalty and reward, connect with us.
At Smile, we rely on a range of backgrounds, experiences, and ideas. We value diversity, and we’re proud to be an inclusive, equal opportunity workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Smile welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
AI Disclaimer: At Smile, we’re strong advocates for using AI to help speed up iteration, increase productivity, and save our human brainpower for the really challenging problems. While we’re happy for AI to help you generate or tailor your resume, we’d ask that you please refrain from using AI to answer any of the questions on this application form, or to answer questions during the interview process itself.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
