Benefits & HR Operations Specialist

As an Benefits & HR Operations Specialist , you represent a foundational hire joining a lean, intentionally built single-family office at the ground level. You will own the day-to-day execution of onboarding, benefits administration, and the data integrity that the company depends on. This is a fully remote role within a high-trust environment where your work compounds in impact and the playbook for growth is still being written. Reporting to leadership, you will manage our benefits processes and serve as a critical point of contact for employees and managers.

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Key Responsibilities

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Benefits Administration

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• Administer health and retirement programs, including eligibility processing, payroll deductions, vendor data transmission, and employee inquiries.
• Perform routine audits of eligibility files, payroll deductions, and vendor databases to ensure alignment with internal HCM systems.
• Monitor file transmissions and resolve interface discrepancies to maintain accurate benefit enrollment and funding.
• Identify and escalate data trends or inconsistencies to senior team members to mitigate risk.
• Support absence management processes by coordinating with third‑party administrators to ensure accurate leave transactions.
• Assist with reporting, tracking, and compliance documentation to maintain adherence to federal and state requirements.
• Prepare compliance documentation and support government filings, audits, and reporting.
• Generate standard and ad hoc reports from HCM and vendor systems to support operational and compliance reviews.
• Support annual enrollment activities, including system testing, data validation, employee communications, and post‑enrollment audits.
• Participate in project meetings and testing cycles for vendor implementations or mandated plan updates.
• Recommend improvements to existing procedures and support updates to SOPs to enhance accuracy and efficiency.
• Contribute to process refinement initiatives that improve employee experience and operational effectiveness.

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Onboarding & New Hire Experience

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• Coordinate new hire orientation, ensuring a smooth and welcoming experience.
• Manage end-to-end new hire onboarding, including paperwork, system setup, and benefits enrollment.
• Partner with managers to ensure readiness for Day 1 and beyond.

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Growth & Project Support

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• Answer general HR‑related questions and escalate complex issues to the HRBP as needed.
• Support HR projects, process improvements, and documentation as the Family Office evolves.
• Take on additional responsibilities as skills and business needs grow.