At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
Travel to Office expectations
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Position Summary:
Reporting to the Director, Portfolio Management, you will act as the primary client liaison to lead the implementation of projects and program workstreams within the Strategic Delivery Office of PointClickCare. You will support multi-year enterprise transformation programs and/or individual projects governed by the SDO, ensuring alignment with transformation strategy and portfolio-level objectives. This role will be responsible for managing both standalone projects and workstreams embedded within larger transformation programs, requiring strong collaboration with Program Directors, Business stakeholders, OCM partners, PO’s and Enterprise Architecture teams.
Enterprise Project & Program Delivery Leadership
Own end-to-end delivery of complex projects and embedded workstreams within enterprise transformation programs:
Act as primary client liaison for SDO-governed projects and programs
Lead standalone projects and workstreams within multi-year, cross-functional transformation programs
Ensure alignment with transformation strategy, portfolio objectives, and program roadmaps
Maintain momentum, cohesion, and clear ownership across all workstreams
Manage day-to-day operational execution, including task definition and resource allocation
Participate in integrated planning rhythms across SDO programs
Governance, Planning & Financial Management
Apply PMO best practices to deliver projects on time, on budget, and in alignment with SDO governance standards:
Develop and maintain project plans using PMO methodologies tailored to stakeholder needs
Ensure adherence to SDO intake, prioritization, governance, and reporting standards
Manage project scope, budget, timelines, and resourcing
Assess and manage scope changes, including impact analysis on budget, schedule, and capacity
Drive benefits realization by ensuring scope and solutions align to intended business outcomes
Stakeholder, Executive & Vendor Management
Enable informed decision-making through strong stakeholder engagement, executive communication, and vendor oversight:
Communicate project status, milestones, budget tracking, and risks to executive sponsors and business stakeholders
Own escalation and change control processes, ensuring timely resolution
Prepare and maintain all project management reports using SDO-standard formats
Contribute to portfolio dashboards and integrated program reporting
Coordinate with vendors from SOW development through delivery
Manage vendor onboarding, accountability to contract, deliverables, and timelines
Lead vendor calls and maintains productive vendor relationships
Risk, Change & Data-Driven Decision Management
Proactively manage risk, change, and delivery insights to protect outcomes and enable adoption:
Identify, assess, and manage project risks and issues with appropriate urgency
Facilitate problem-solving by bringing the right stakeholders together and driving closure
Own accountability for decision-making at the appropriate organizational level
Integrate Organizational Change Management into project planning
Partner with Program Change Directors on readiness, impacts, communications, adoption, and collision risks
Leverage data-driven metrics and AI-enabled insights for forecasting, risk identification, and stakeholder communication
PMO Capability Building & Organizational Contribution
Strengthen enterprise delivery maturity through PMO capability development and continuous improvement:
Build deep understanding of business functions and technical needs
Foster growth of project management capabilities within the PMO
Share best practices, tools, and lessons learned across teams
Contribute to the overall goals and objectives of the Project Management Office
Support adoption of project metrics, dashboards, and AI-assisted delivery tools
Experience:
5–10 years of professional project management experience in complex environments
Demonstrated experience leading agile projects or programs end‑to‑end, including scope, schedule, budget, and resources
Experience working in matrixed organizations with cross‑functional teams and shared accountability
Proven experience managing project risks, issues, dependencies, and escalations
Core Skills & Capabilities:
Strong project planning and execution using PMO best practices and governance standards
Ability to manage scope changes and clearly communicate impacts to budget, schedule, and resourcing
Excellent stakeholder and executive communication skills, including status reporting and escalation management
Strong analytical and problem‑solving skills, including basic root cause analysis
High attention to detail, organization, and time management
Proven experience delivering agile and waterfall projects and programs/initiatives
Tools & Ways of Working:
Proficiency with project management and productivity tools (e.g., MS Office, JIRA, Aha! or similar)
Experience gathering, analyzing, and reporting project metrics and dashboards
Comfort working in data‑driven environments and interpreting metrics to inform decisions
Experience working with AI‑assisted delivery, forecasting, or analytics tools
Strong business acumen with the confidence to drive accountability and decision ownership at senior levels
Experience managing projects in one or more of the following areas:
Enterprise-wide transformation programs
Technology modernization projects
Multi-vendor delivery projects
Cross-functional multi-team delivery initiatives
Experience delivering workstreams within enterprise‑wide, multi‑year transformation programs
Experience supporting digital transformation, enterprise information management, or Corporate Data Office initiatives
Experience partnering with Organizational Change Management (OCM) teams to manage readiness, adoption, and change impacts
Demonstrated ability to integrate change management activities into project delivery
PMP, Agile, or equivalent certification preferred
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PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
