Change Management Specialist

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

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At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

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If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

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We are seeking a Change Management Specialist who will support a large team of network engineers and technical project managers driving a large network technology refresh program for a major global bank.  Successful candidate needs to be a ServiceNow expert, as they will work closely with deployment engineers during the planning, execution, and closure phases of hundreds of change requests

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What is the Role

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The following include but may not be limited to the responsibilities of the Change Management Specialist:

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• Support engineers with submitting changes in Service Now, checking for proper templates and detail

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• Track changes through the entire lifecycle, ensuring they progress per project schedule

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• Assist in securing change approvals

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• Follow-up with task owners for timely completion and closure

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• Monitor SLA compliance for all change activity

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• Report and escalate risk and issues to Project Managers

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• Attend CAB calls and track follow-up actions to closure on behalf of the program

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• Organize and/or chair internal change calls

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• Support wider in other areas as needed such as updating and monitoring JIRA updates

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• Support Project Managers as needed for updating project documentation, tracking open issues, and equipment shipments when required.

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Who we are looking for

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• A detail oriented, organized, and comfortable person as working with wide variety of stakeholders in a large enterprise is expected in the role.

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• Familiarity with IT infrastructure specifically with network infrastructure technology such as Ethernet switches, WLAN, structured cabling, communications closets, power and racks

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• Excellent organizational skills including attention to detail and multitasking skills

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• Strong written and verbal communications skills

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• Excellent client-facing and internal communication skills

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• The ability to work under pressure and with a sense of urgency to deadlines

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• The ability to multi-task, prioritize and effectively manage one’s time

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• Proven work experience in in supporting a large enterprise with ServiceNow, managing service requests, incidents, or change requests following structured, ITIL-aligned processes

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• Excellent client-facing and internal communication skills

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• Strong knowledge of Microsoft Office (Excel in particular), with JIRA experience preferred

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• Bachelor's Degree in appropriate field of study or equivalent work experience

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• Experience with project management software tools preferred

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Work Set Up / Schedule:

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• Remote

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• Shifting (Work hours is flexible with several hours in the evenings per week to join team calls and engage with stakeholders that are based on the East Coast, US, EMEA, and APAC.)

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What we offer

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• Work flexibility (Permanent WFH Set Up)

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• Non-taxable allowance

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• Day 1 HMO + 1 free dependent

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• Sunlife Group Insurance

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• Health and Wellness Reimbursement Benefits

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• Company Salary Loans

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• Government contributions

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• Assistance with government loan payments

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• 13th month pay

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• Holiday pay (for hours worked on holidays)

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• Mandated Leaves

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• Work equipment provided

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We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain [email protected]. If you suspect fraudulent activity, please contact us immediately [email protected].