RemoFirst is transforming the way businesses hire and manage global teams. Our mission is to enable Freedom of Work by providing an all-in-one global HR platform that simplifies hiring,
compliance, payroll, and benefits management. We partner with some of the world’s most
innovative companies, including Fortune 500 businesses and leading startups.
We are a small but strong team of 200+ people (and growing) hyper-focused on delivering a
world-class platform and unparalleled service with our industry-leading partnerships. To help
accelerate our growth and pace of delivery, we are looking for a talented Customer Success Manager.
About the Role
As a Customer Success Manager, you will be responsible for advising and proactively guiding customers and their employees through the global employment process. You will support their onboarding onto the RemoFirst platform and then be their point of contact for any future needs.
CSMs are responsible for the customer health, activation, retention, expansion and strategic growth of their client portfolio. They act as trusted advisors, ensuring clients achieve value and outcomes through proactive engagement, cross-functional collaboration, effective escalations management and deep product and domain knowledge.
Retention & Health
At least 3 years of experience in Account Management or Customer Success related roles, ideally in a SaaS platform business.
At least 2 years of experience working in global HR, Payroll or Global Mobility.
Clear communication and strategic thinking, as we’re working with many people from all over the world, it’s important for us to communicate, quickly adapt and relay information in different ways.
Time Management.You will need to be good at structuring your work day and tasks to make sure you accomplish all those things whilst maintaining a work-life balance.
Collaboration: we love to work together with all sorts of different people in all sorts of different places. Everyone’s opinion matters to get the job done.
Independence and autonomy: as we work, we’re naturally independent. As much as we’re connected, you will also need to use your own initiative to solve problems and get answers; this also means reaching out to us to get help or confirm a solution.
Empathy:you need excellent people skills to connect and motivate yourself and others around you. You will use your empathic abilities to handle all sorts of conversations with multiple audiences.
Motivation:we want our team to be passionate about our mission; we are looking for someone who enjoys the hunt and wants consistently exceeds the quota. Freedom of work applies not only to our customers but to ourselves.
Startup environment.RemoFirst is an early-stage start-up. You have a voice and can influence and grow rapidly.
Build & Scale From Scratch.Experience hyper-growth scale and help us build a great team of professionals worldwide that can help us achieve this ambitious vision.
Work for a Market Leader.Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers.
Compensation and perks are great!Competitive compensation. Top-of-the-range work equipment. 100% remote work. PTO regulated by local statutory.
Culture.We lead with respect, kindness, and the right to fail. We value hard yet smart work. Diversity and inclusion are part of our DNA. As we grow and evolve, we welcome your input to help us define our culture further.
