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Growth Technical Account Manager

Help us to increase the number of successful products in the world!

  • 🌍Location:We are full-remote and globally distributed! Our current team is distributed between GMT and GMT+2 so we currently only hire in these timezones.
  • 🎤Interview process:Read more about our interview process.
  • 🖥️Team:Product-led Sales
  • 💼Manager:Simon Fisher
  • 💰Compensation:Please check ourcompensation calculator.
  • 🦔Read moreabouthow we hireand how we think aboutDiversity & Inclusion.

About PostHog

We're shipping every product that companies need to run their business from their first day, to the day they IPO, and beyond. The operating system for folks who build software.

We started with open-source product analytics, launched out of Y Combinator's W20 cohort . We've since shipped more than a dozen products , including:

  • A built-in data warehouse, so users can query product and customer data together using custom SQL insights.
  • A customer data platform, so they can send their data wherever they need with ease.
  • PostHog AI, an AI-powered analyst that answers product questions, helps users find useful session recordings, and writes custom SQL queries.

Next on the roadmap are CRM, workflow, revenue analytics, and support products. When we say every product that companies need to run their business, we really mean it!

We are:

  1. Product-led. More than 100,000 companies have installed PostHog, mostly driven by word-of-mouth. We have intensely strong product-market fit.
  2. Default alive. Revenue is growing 10% MoM on average, and we're very efficient. We raise money to push ambition and grow faster, not to keep the lights on.
  3. Well-funded.We've raised more than $100m from some of the world's topinvestors. We're set up for a long, ambitious journey.

We're focused on building an awesome product for end users, hiring exceptional teammates, shipping fast, and being as weird as possible .

Things we care about

  • Transparency:Everyone can read about our roadmap, how we pay (or even let go of) people, our strategy, and how we work, in ourpublic company handbook. Internally, we share revenue, notes and slides from board meetings, and fundraising plans, so everyone has the context they need to make good decisions.
  • Autonomy:We don’t tell anyone what to do. Everyone chooses what to work on next based on what's going to have the biggest impact on our customers, and what they find interesting and motivating to work on.Engineers lead product teamsandmake product decisions. Teams are flexible and easy to change when needed.
  • Shipping fast:Why not now?We want to build a lot of products; we can't do that shipping at a normal pace. We've built the company around small teams – autonomous, highly-efficient groups ofcracked engineerswho can outship much larger companies because they own their products end-to-end.
  • Time for building:Nothing gets shipped in a meeting. We're a natively remote company. We default to async communication – PRs > Issues > Slack. Tuesdays and Thursdays aremeeting-free days, and we prioritize heads down building time over perfect coordination. This will be the most productive job you've ever had.
  • Ambition:We want to solve big problems. We strongly believe that aiming for the best possible upside, and sometimes missing, is better than never trying. We're optimistic about what's possible and our ability to get there.
  • Being weird:Weird means redesigning an already world-class website for the 5th time. It means shippingliterallyevery product that relates to customer data. It means building anobjectively unnecessary developer toywith dubious shareholder value. Doing weird stuff is a competitive advantage. And it's fun.

Who we’re looking for

PostHog has thousands of companies that signed up, started paying, and are growing their usage with zero human help. You'd be the first person to actually talk to them.

This is a founding role on a new product-led growth team. You'll own a book of ~150 accounts already using PostHog, work inbound leads from product and onboarding signals, and figure out what makes these smaller, fast-moving companies expand. The motion is part account management, part inbound closing, part figuring-it-out-as-you-go. You won't be cold-calling strangers — you'll be helping real customers who are already paying get more value from what they use, and capturing expansion and prepaid commitments at the right moments.

It's exciting because:

  • You're building the playbook, not inheriting one. PostHog has never systematically worked this segment with a human.
  • The data is rich — you'll have product usage signals, billing data, and onboarding context to know who to talk to and when.
  • PostHog's usage-based model means expansion is natural. You're accelerating what's already happening, not forcing a square peg.
  • If this works, you're building a team. If it doesn't, you've proven it and we've learned fast.

What you’ll be doing

  • Own a book of ~150 accounts in the $400–$1,667 MRR range — customers already using PostHog with no current sales or CS ownership — and drive expansion through proactive outreach informed by product usage and billing signals.
  • Work inbound leads routed from product-led and onboarding sources (2–200 employees, software/adjacent industries, Cloud Native or AI Native archetypes) and convert them to expanded usage or prepaid commitments.
  • Close annual credit purchases under $20k; hand off deals above $20k to the sales/cs org with context and a warm intro.
  • Transfer accounts that cross $1,667 MRR to the existing sales/CS org with clean handoffs.
  • Develop and iterate on the growth segment sales motion — what signals matter, what outreach works, what the funnel actually looks like at these deal sizes — and share learnings with the broader team.
  • Run warmbound/outbound plays as the segment matures, using signals from product usage, billing growth, and engineering headcount expansion to identify high-potential accounts.
  • Maintain CRM hygiene and contribute to defining what "worked" means for accounts in this segment.

What you won’t be doing

❌  Focusing on accounts above $1,667 MRR (those go to existing TAEs/CSMs)

❌ Focusing on accounts below $400 MRR (those stay self-serve). Pure cold outbound to companies not in our CRM — warmbound and inbound first, outbound as the motion matures

❌  Handling enterprise deal cycles or multi-threaded org chart selling

Requirements

  • 2+ years in a closing or expansion role at a product-led or usage-based SaaS company (AE, AM, TAM, or hybrid). Not pure CSM without revenue ownership.
  • Comfort with high-velocity, lower-ACV sales — you need to close ~5 deals per month, not 1 per quarter. If your last role was 12-month enterprise cycles, this probably isn't it.
  • Technical fluency to talk to engineers and product teams about analytics, feature flags, session replay, or experimentation without needing a SE on every call.
  • Ability to read product usage data, billing signals, and customer context to prioritize where to spend time. You don't get to work 150 accounts equally.
  • Self-directed — this is a new motion with no existing playbook. You'll be expected to figure out what works, test it, and tell us what you learned.
  • Comfortable with ambiguity process in the first 90 days while we calibrate together.

If you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!

#LI-DNI

About PostHog

PostHog is a company that equips developers with a suite of tools to analyze, test, observe, and deploy new features, including product and web analytics, session replay, feature flags, A/B testing, a customer data platform, SQL access, and a data warehouse.
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