Healthcare Account Management Associate (Remote - Atlanta, Chicago or South Florida)

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

Rula is a remote-first company. We currently hire in most U.S. states, with the exception of Hawaii.

About the Role

We are hiring a Healthcare Account Management Associate to enable Rula’s PCP Success team to grow Rula's network of referring primary care providers across our expanding market footprint. In this role, you will manage a portfolio of physician practices that have already begun referring patients to mental health care through Rula, with the goal of deepening those relationships and increasing referral consistency over time. You will spend most of your time in direct conversation with providers and practice staff both in-person and remotely, and understanding their workflow challenges and helping them make mental health referrals a routine part of patient care. The expected balance is 60% in-person and 40% remote. This is an early-stage function at a fast-growing company, which means you will have real influence over how the team operates and the opportunity to grow as the organization scales. This team is highly collaborative and best practices and learnings are expected to be shared in real-time.

We are only considering candidates residing in theChicago, Atlanta, and Miami metropolitan areas. 

 This role includes a base salary plus uncapped variable pay. Your earnings are directly tied to performance, with unlimited upside and strong potential to exceed target earnings.

Required Qualifications

• 2+ years of related professional experience in account management, customer success, or sales
• Experience using a CRM (Salesforce preferred) to log activity, track pipeline, and manage follow-up
• Experience in a role with measurable performance expectations
• Experience working in an external customer-facing role where effective and succinct communication (written and verbal) is crucial.
• Must reside in either the Chicago, Atlanta, or Miami metro areas
• Demonstrated comfort with a field-based role requiring regular in-person visits to physician practices, with an expected 60% of time spent on-site.
• Demonstrated ability to manage a portfolio of accounts and prioritize outreach based on activity data
• Reliable transportation

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• 1+ years experience at a high-growth start-up
• Strong verbal skills, comfortable making high-volume outbound calls and running structured conversations with busy professionals
• Ability to identify why an account is underperforming and develop a clear action plan to address it
• Experience in healthcare, health tech, or working directly with physician practices
• Demonstrated track record of moving accounts from low to high engagement within a defined timeframe
• Experience with formal sales or account management methodologies (any recognized training)

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment:Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access: Start saving for your future
• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP): Support for your mental and physical health
• New hire home office stipend: Set up your workspace for success
• Quarterly department stipend: Fun team-building activities or in-person gatherings
• Wellness events and lunch & learns: Explore a variety of engaging topics
• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.