Insurance Manager, International Programmes

About the Team

Deliveroo's Risk & Insurance team protects and strengthens our business by managing corporate insurance programmes and mitigating risk across programme management, claims operations, and risk assessment. We operate at the intersection of risk, legal, finance, and operations to support business growth across every market we enter.

About the Role

As an Insurance Manager, you'll lead risk management initiatives ensuring our insurance programmes align with business growth. You'll manage programme renewals, assess and mitigate risk across our business verticals, and collaborate cross-functionally to drive resilience as Deliveroo continues to scale internationally. This is an individual contributor role at the outset, with the expectation of building and leading a small team as the function grows. Reports to the Director of Risk & Insurance, based in London.

What you'll be doing

• Own and manage Deliveroo's international insurance programme including workers compensation, general liability, property, and specialty lines across all territories.
• Lead annual renewal cycles: programme structuring, data preparation and submission, carrier and broker engagement, coverage benchmarking, and binding.
• Review contracts and define insurance requirements for new verticals, products, and partnerships - assessing risk and setting coverage standards for new business initiatives.
• Manage certificates of insurance (COIs) for events, partnerships, and external engagements.
• Oversee vendor onboarding, NDAs, and insurance requirements for third-party relationships.
• Build and maintain carrier relationships in the London market; represent Deliveroo and Wolt programmes directly with underwriters.
• Produce clear risk reporting and programme analysis for senior leadership; process and interpret actuarial and renewal data.
• Partner with legal, product, operations, and commercial teams to identify and quantify emerging risks as the business evolves.
• Apply AI and analytical tools to risk modelling, coverage analysis, and programme benchmarking.

Requirements

Essential

• Insurance industry experience - whether in broking, in-house risk management, or a combination. Broker background from a major firm preferred.
• Experience reviewing insurance contracts, policy documents, and coverage terms - with the attention to detail to spot gaps and challenge language.
• International market knowledge beyond the UK alone.
• Commercially minded: able to translate complex insurance concepts for non-specialist stakeholders across legal, finance, and operations.
• Strong document creation and presentation skills; able to build carrier decks and communicate programme position clearly.
• Proficient with AI tools and data analysis.
• Ability to work independently and take decisions without day-to-day oversight.

Desirable

• Experience with, or genuine understanding of, platform and gig economy business models and the associated risk profile.
• CII qualification (Cert CII, Dip CII, or ACII) or equivalent professional accreditation.
• People management experience, or demonstrable readiness to build and develop a small team.
• Exposure to captive structures, self-insurance layers, or corporate programme design.

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

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