People Business Partner

About GlossGenius

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GlossGenius is the AI-powered system behind the world's most meaningful appointments, helping 120,000+ service businesses earn more revenue and free up time for the work they love. Our agentic workforce gets more clients in the door, grows profit per appointment, and keeps clients coming back, doing the jobs owners never had time for and couldn't justify hiring to fill. Businesses on GlossGenius process billions in annual payment volume, and see 65% more revenue using GlossGenius Payments by growing ticket size, rebooking clients at checkout, and saving on processing fees.

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About the Role

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We are looking for a People Business Partner to own the day-to-day HR partnership for our Customer Experience (CX), Data, and G&A teams. This isn’t a role where you’ll inherit a finished operation or a rigid playbook. You will be building trust in real-time, solving complex problems, and scaling people practices across distinct, fast-moving organizations. You will be the go-to strategic sounding board for managers on everything from performance management and organizational design to leadership coaching.

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You will report to the Manager, People Business Partner. You must be commutable to our NYC headquarters and will operate in an in-person environment. We default to being in-office 3-4 days per week with required attendance on Tuesdays and Thursdays.

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What You'll Do

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• Drive the day-to-day HRBP relationship for Marketing, CX, Data, and G&A, managing performance cases end-to-end and escalating complex situations
• Lead coaching conversations and interactive workshops that sharpen how managers develop, support, and lead their teams
• Build deep fluency in your teams' goals and metrics so your guidance is grounded in real business context rather than a generic HR playbook
• Use data and trends across your client groups to spot organizational risk early and recommend action before it becomes a bigger problem
• Cultivate deep relationships across departments, becoming the advisor leaders turn to before a small friction point becomes a big problem
• Contribute to broader People team initiatives, like org health surveys and talent reviews
• Use AI to automate repeatable tasks and streamline workflows so your time can be spent on tasks that require human judgment

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What We're Looking For

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• 3+ years in HR business partnering or people operations, with a track record of owning performance management and employee relations independently
• Proven experience leveraging AI tools for people analytics, engagement insights, workforce planning, and streamlining workflows that enable you to invest your time in high impact, high judgement tasks
• You make decisions and move: you don't wait for perfect information, you set a direction, ship something, and iterate based on what you learn
• Demonstrated ability to translate data and insights into strategic actions that drive measurable business and people outcomes
• Experience influencing and partnering with senior leaders and cross-functional stakeholders

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Benefits & Perks

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• Competitive health & dental insurance options, effective on your first day of employment
• Flexible PTO
• In-office lunch twice per week for NYC and SF employees, plus late night dinner stipends
• Access to Wellhub, a corporate wellness platform with discounted gym memberships, fitness classes, and mental health resources
• Annual stipend for professional development and continued learning
• High performers at 5 years receive a $5,000 bonus to use however you recharge best
• 401k benefit: employees are eligible to contribute starting day 1 of employment
• Dependent Care FSA
• Paid parental leave
• Fertility and adoption benefits via Carrot and Kindbody

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The base salary for this role is between $120,000 - $140,000 + equity + benefits. The compensation package offered is dependent upon many factors including skills, experience, location, and education. The range is subject to change and may be modified in the future. Additionally, this role is currently eligible to participate in GlossGenius's equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering.

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GlossGenius is an equal opportunity employer and is committed to providing an accessible, welcoming, and inclusive experience for all candidates. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. If you need accommodations at any point in the interview process, please let your recruiter know.

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Personal Information: Notice at Collection for Employees and Applicants

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Agency Submissions If a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired.

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GlossGenius may use automated tools, including artificial intelligence and machine learning systems (AI Tools), to assist in evaluating applicants’ qualifications and fitness for the position. These AI Tools may be used alongside human review during one or more stages of the recruiting process, including application screening, skills assessments, and interviewing. No final hiring decision will be made solely by AI Tools without human oversight.