Senior Design Manager- Courier Experience

About the team

At Deliveroo, design means making experiences for the people who order, the people who prepare, and the people who deliver.

As a Senior Product Design Manager at Deliveroo, you want to build things that matter to real people. You're at your best when you can move from idea to shipped product quickly, bringing experiences to life that reach and influence users at massive scale. You'll care about whether the product you make solved a real problem for real people, improved how someone earns, or changed how someone experiences their day.

You'll work shoulder-to-shoulder with Engineering and Product Management, dig into the data, and use AI-powered tools alongside traditional design tools. If the AI-powered tools don’t exist yet, you help create them.

About the role

Couriers are at the heart of Deliveroo's marketplace. We're looking for a design leader who can define and drive a vision for the future of the courier experience. In this role, you will join the Courier Experience organization. You'll lead a team of designers working across the core rider journey — from onboarding and activation to offers, earnings, delivery execution, engagement, and long-term success on the platform.

You will report into the Head of Design for Courier Experience. This role is hybrid, with regular time spent in our London office.

You're Excited about this opportunity because...

• Set the direction for Design across your product area — decide what gets built, in what order, and why; connect multiple teams around a shared vision for the courier experience so the work compounds instead of duplicating
• Work on ambiguous problems and turn them into clear product strategies and experiences that riders use every day; earn trust with leadership through customer impact, strong product thinking, and measurable outcomes
• Lead across multiple initiatives at once — helping teams balance rider needs, marketplace dynamics, and business goals while maintaining a cohesive end-to-end experience
• Shape how AI is used across both the rider experience and the design process itself — identifying opportunities to create more personalized, intelligent, and effective experiences while helping teams move faster and learn more quickly
• Build systems, frameworks, and patterns that raise the quality and consistency of experiences across the courier journey; make sure teams can move quickly without sacrificing craft
• Hold a high bar for design quality and customer understanding — spot opportunities others miss and help the people around you sharpen their instincts for what to build and why
• Grow the team around you — mentor senior designers, help close strong hires, and shape the kind of environment where designers can do the best work of their careers

We're excited about you because...

• You have experience leading and developing high-performing product design teams
• You've set direction across complex product areas before and can align teams around a clear vision while navigating ambiguity
• You have strong product thinking and know how to balance user needs, business goals, and operational realities
• You use data, research, and experimentation to inform decisions and evaluate impact
• You are excited about the opportunities AI creates for both customer experiences and product development workflows
• You care about capacity building: you'd rather create systems, principles, and ways of working that make an entire organization better than solve one problem at a time
• You have experience working on consumer products, marketplaces, logistics, mobility, workforce, or operationally complex platforms
• You are a strong cross-functional partner who can build trust and influence across Product, Engineering, Operations, Research, and leadership teams

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.