Who We Are
Renew Home is on a mission to change how we power the world by making it easier for customers to save energy and money at home as part of the largest residential virtual power plant in North America.
We partner with industry-leading brands to better manage residential energy for users by prioritizing efficiency, savings, and comfort — and cleaner energy for everyone.
We are an Equal Opportunity employer striving to create a diverse, equitable, and inclusive work environment where everyone feels that they have a voice that is heard.
We strongly encourage candidates to check out our website at www.renewhome.com to learn more about the world-changing work we are doing.
Role Summary
Renew Home's VPP delivery portfolio is expanding — more programs, new markets, and new utility partnerships, all moving in parallel. If you are a strategic operator and exceptional executor who thrives creating structure in ambiguity, making complex systems clear and functional, and is as comfortable running a high-stakes utility partner meeting as managing a detailed program plan — this role was built for you.
The Senior Technical Implementation Manager, VPP owns the end-to-end process of bringing first-of-kind VPP programs from concept to live operation. You'll sit at the center of our VPP Delivery portfolio — spanning utility programs, market VPP operations, and new program types in the pipeline — and serve as the connective tissue between teams during the most critical phase of any program: launch.
You'll own programs from initial scoping through steady-state handoff, building the operational infrastructure, coordinating across teams, and making each launch more repeatable than the last. You'll work alongside a team of analysts who own steady-state execution and tracking — together supporting the full program delivery lifecycle. You actively look for ways to streamline, reduce friction, and automate across the implementation process -- for internal teams and external partners alike.
Think of this role as part Program Architect, part Launch Manager — you design the operational model, coordinate the launch, and ensure it is set up for success in steady state.
What You Will Do
Program Scoping & Design
- Lead the intake and scoping process for new VPP programs — from initial concept through operational design and implementation plan.
- Proactively communicate program risks upward — translating technical and operational blockers into clear risk narratives for leadership, with recommended mitigations and decision asks.
- Define success metrics, tracking frameworks, and performance baselines before launch, so every program is instrumented from day one.
- Partner with commercial and technical teams to translate financial assumptions into operational requirements.
- Document program architecture — SOPs, runbooks, process flows — in shared knowledge systems so client-facing and technical teams can operate independently.
Cross-Functional Implementation Coordination
- Drive implementation and delivery readiness across commercial and technical teams — owning the critical path, tracking dependencies, and surfacing risks early.
- Develop and maintain scalable processes for standard program implementations while owning bespoke scoping for non-standard or first-of-kind programs — building the framework that turns edge cases into repeatable playbooks.
- Manage programs across all phases from intake and scoping through testing, go-live, and steady-state handoff.
- Serve as the primary internal point of contact for commercial teams during program build and launch; coordinate with Client Success, who owns the external client relationship.
- Facilitate formal launch reviews and ensure all cross-functional sign-offs are completed before a program goes live; synthesize inputs into exec-ready summaries for leadership go/no-go decisions.
- Assess and escalate program risks based on development activities across teams.
Handoff & Steady-State Setup
- Define clear handoff criteria from launch to steady state — ensuring downstream teams have everything they need to run and track programs independently. Support program management activities as needed to support bridge to steady state.
- Define, scope, and document the dashboards, timelines, and performance tracking mechanisms that downstream analysts will inherit — optimizing for efficiency, visibility, and consistent execution quality.
- Define and own post-launch health checks — including structured feedback mechanisms from partners and internal teams — to inform continuous improvement of the implementation model.
Knowledge Infrastructure
- Own and maintain business SOPs, runbooks, and process documentation for every program you launch — written to audit-ready standards.
- Train client-facing and commercial teams on new program processes; incorporate their feedback into finalized documentation.
- Contribute to the intake process for new programs — triaging non-standard requests and routing to the appropriate teams.
