The Senior Analyst, Workforce Planning is responsible for the end-to-end design, implementation, and optimization of data architecture and reporting solutions within a high-volume patient support environment. This role focuses on building scalable Tableau visualizations and Snowflake data models to track key performance indicators, conduct advanced forecasting, and provide root-cause diagnostics that inform strategic staffing decisions. Beyond maintaining reporting infrastructure, the Senior Analyst acts as a technical lead in automating manual processes and translating complex datasets into actionable operational insights to improve overall departmental efficiency and patient outcomes.
We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/work from home across US time zones.
Primary Duties:
Lead the design, generation, and maintenance of complex performance reports and dashboards (daily, weekly, monthly) to track key metrics across Patient Solutions
Lead the development of complex Tableau data models, calculated fields, and performance-optimized visualizations tailored to cross-functional business needs
Partner with Data Engineering to extract, transform, and model data within Snowflake; develop optimized SQL queries to support scalable analytics solutions
Conduct advanced trend analysis, forecasting, and root-cause diagnostics to provide strategic, actionable insights to improve efficiency and outcomes
Oversee data validation processes and establish standards to ensure accuracy, consistency, and reliability across all reporting
Provide high-level end-user support for reporting tools, including troubleshooting complex issues and assisting with data access questions
Collaborate with stakeholders to understand and define advanced reporting requirements and optimize reporting outputs
Standardize and document reporting processes, establish best practices, and define data architecture to support consistency across teams
Spearhead the automation of manual reporting processes and improve efficiency through the advanced use of tools and data pipelines
Lead pilot reporting for new initiatives and drive process improvements
Other duties as assigned
High school diploma
Minimum 4 years workforce planning experience in a call center environment
Advanced knowledge of call center/telephony platforms (Five9 preferred), Tableau, or similar BI tools; Experience building and maintaining scalable BI data models
Strong working knowledge of Snowflake and SQL query optimization
Ability to architect accurate, complex reports and dashboards with attention to detail
Ability to translate technical data into meaningful business outcomes for leadership
Advanced analytical, forecasting, and problem-solving skills
Ability to manage multiple, complex reporting tasks in a fast-paced environment
Experience automating reports and streamlining manual processes
Bachelor’s Degree
Experience in healthcare operations
Prolonged periods of sitting at a desk and working on a computer
Who We Are:
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
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