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Strategic Customer Success Manager - AMERICAS

Strategic Customer Success Manager - AMERICAS

Colombia /

Argentina /

Mexico /

Bolivia /

Brazil /

Chile /

Guatemala /

Latin America /

Peru /

Uruguay /

Venezuela

Customer Experience & Growth /

Full-time /

Remote

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RemoFirst

provides Global payroll and compliance for remote teams. We believe in Freedom of Work.  To do this, we empower Employers to be free from geographical boundaries and state lines, and we allow employees to be free to pursue opportunities wherever they may exist.

We work with a global network of Employer of Record (EOR) partners to deliver our services.  An Employer of Record (EOR) is an organization that helps companies expand internationally by hiring and paying employees on behalf of another company. EORs assume the responsibility for all formal employment tasks, including payroll processes and compliance documentation.  Simply put, using an Employer of Record (EOR) allows companies to legally and efficiently employ workers in other countries without having to set up a local entity or risk violating local employment laws.

RemoFirst was founded in 2021, remote-first since the very beginning. We believe in people, excellence, and delivery.  To read more, please visit our

website

.

The RemoFirst team

is made up of problem solvers and overachievers, and we seek out others who are also passionate and relentless in their respective missions.  The Customer Experience and Growth team sits at the heart of RemoFirst, and supports clients from the moment they hire their first employee through our platform, and for the lifetime of their global employment journey.  We work closely with our Sales, Product, and Finance colleagues to deliver a world-class experience.  We also support our clients’ global employees in collaboration with our network of local partners.

We are looking for a Customer Success Manager, you will be responsible for advising and proactively guiding customers and their employees through the global employment process. You will support their onboarding onto the RemoFirst platform and then be their point of contact for any future needs.

your responsibilities will include:

What you'll be doing:

What you’ll need:

How you’ll work:

Why work at RemoFirst?

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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About RemoFirst

RemoFirst is a global Employer of Record (EOR) provider that simplifies international employment by handling all aspects of hiring, payroll, compliance, and benefits for global employees and contractors.
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