At Zapier , we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently .
Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process , including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.
Hi there!
We're looking for a Support Engineer, IT Systems to join our team. Zapier is on a mission to make everyone more productive at work. Zapier has helped millions of people build businesses through the power of automation.
This is an exciting role at Zapier in a growing team, and you will play a direct role in delivering and improving the IT support experience for Zapier employees across a globally distributed org. Working closely with our Engineering, People Ops, and Security teams, you will be the frontline of IT support -- resolving issues quickly, identifying patterns, and continuously raising the bar on how support gets delivered.
We believe that a good IT experience is a perk -- it keeps people productive and engaged rather than getting in the way. This isn't a ticket-queue job. You'll be expected to not just resolve issues, but to improve the systems and processes that prevent them from recurring. If you're someone who gets satisfaction from both helping people and making things better, this role is for you.
If you're interested in furthering your career at a fast-growing and profitable org, then read on...
Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Zapier is a fast-growing and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:
Deliver great support (primary focus):
Improve the support experience (core pillar):
Light engineering (growth area):
At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!
Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.
Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact [email protected].
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
