Technical Analyst - 12-14 Month Co-Op

At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the

2025 Forrester Wave Report for SPM

2023 Ventana Research Revenue Performance Management (RPM) Value Index

Gartner Peer Insights

2024 Gartner SPM Market Guide

, and

G2.

Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here’s why you’ll thrive at Varicent:

Innovate with Purpose: Build impactful solutions for customers worldwide.
Join Excellence: Work in a diverse, collaborative, and innovative team.
Shape the Future: Lead in redefining revenue optimization.
Grow Together: Unlock your potential in a supportive environment.

Join us at Varicent—where your talent and ambition meet limitless opportunities for success!

As a Technical Analyst, you will work with experienced technical professionals to support customers using Varicent's on-premise and SaaS solutions. As part of the Customer Support organization, you will investigate technical issues, collaborate with cross-functional teams, and help customers maximize the value of their solutions. This role provides exposure to a variety of technologies and offers the opportunity to develop technical troubleshooting, customer communication, and problem-solving skills in a customer-facing environment.

What You Will Be Doing

Investigate and troubleshoot technical issues across assigned products and applications
Collect and analyze logs, diagnostic information, and system data to identify root causes
Reproduce issues in test environments and document findings for further investigation
Communicate progress, updates, and resolutions to customers in a timely manner
Maintain accurate case records and customer interactions within support systems
Collaborate with developers and internal teams to resolve customer issues
Share product knowledge and best practices to help customers improve utilization of Varicent solutions
Contribute to delivering a positive and consistent customer support experience

What You Bring

Experience troubleshooting software or technical issues using a structured, analytical approach
Knowledge of relational database concepts and SQL
Familiarity with client-server architecture and web-based applications
Ability to install, configure, and maintain software applications
Strong problem-solving and critical-thinking skills
Ability to communicate technical information clearly to both technical and non-technical audiences
Strong written and verbal communication skills in English
Ability to manage multiple priorities and work effectively in a collaborative environment

Success Outcomes

First 3 Months

Complete onboarding and product training requirements
Develop familiarity with support tools, processes, and escalation paths
Begin assisting with customer cases while demonstrating effective communication and documentation practices

4–8 Months

Manage assigned support cases with increasing independence
Consistently investigate, document, and troubleshoot technical issues
Collaborate effectively with internal teams to progress customer issues toward resolution
Demonstrate proficiency using support systems and troubleshooting tools

9–16 Months

Independently manage a portfolio of support cases from investigation through resolution
Consistently provide clear and timely customer updates
Identify recurring issues and contribute recommendations for process or knowledge-base improvements
Demonstrate strong technical troubleshooting capabilities and customer support skills

This is a 12-14-month

Full-Time

Co-op contract.

For this role, the estimated hourly salary is C$30.00 CAD. In addition to base salary, our compensation package may include bonuses, commissions for eligible sales roles, and a comprehensive benefits package. The actual base salary will vary based on factors including individual qualifications and market data, as objectively assessed during the interview process.

This posting is for an existing vacancy.

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement — not replace — human decision-making.

Overview of Benefits:

Time Off — PTO and public holidays to rest, recharge, and do what matters most
Ignite Days — Dedicated learning days to support continuous growth, skill development, and professional learning
Financial — Compensation that reflects your market and your value.
Flexibility — Work where you thrive, with remote and hybrid options available across most regions

Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email [email protected]

Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our

Job Applicant Privacy Notice

and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact

About Varicent

Varicent provides sales performance and incentives software solutions, leveraging GenAI to optimize sales planning, incentives, and execution for revenue growth.