CDD Analyst

Our mission is to enable everyone to build wealth

We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Тoday, we serve over 5 million clients, with more than €50 billion in assets under management- a testament to the scale and trust we’ve built in just a few years.

The role

We're looking for a customer advocate to join our passionate team. We are committed to recruiting knowledgeable, friendly, and motivated people who are enthusiastic about delivering top-notch service. Our goal is to provide exceptional customer care to our expanding international client base. You’ll work with a highly motivated and successful team of high performers where you can evolve career-wise.

What you need to have

• Proficiency in English (C1 or above)
• Customer-orientated approach
• Good time management and multitasking skills
• Willingness to learn and develop
• Adaptiveness to a rapidly changing environment

Bonus points

• Previous experience in customer service
• Understanding of the stock market and the fintech industry
• Fluency in another language

What you'll do

• Communicate with clients in English/Bulgarian
• Deal with incoming inquiries via chat and email
• Review, analyze, and verify client onboarding documents
• Input and validate client data
• Conduct due diligence and risk assessments on new clients
• Channel client’s feedback
• Working on a 24/7 schedule, organized in shifts

What we offer

• Comprehensive training program to adapt to the insights of the business
• Upskill trainings throughout your career
• Full appreciation of your talent and ideas
• Generous remuneration package
• Excellent social benefits, including 25 days off, a sports card and private health insurance

Bring your ambition to Europe’s fastest-growing mobile broker!