Client Service AmbassadorFull-timeCompany DescriptionWe are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.Job DescriptionAct as a liaison or contact between clients, laboratory management and department personnel. Also responsible for providing resolution to client service issues and technical support to laboratory personnel and clients.JOB FUNCTIONSProvide quality and timely response to internal and external client inquiries and requestsCommunicate results problems and discrepancies to clients and follow issue through to a satisfactory conclusionTrack and trend client data as requiredIdentify client concerns, complaints, and trends and recommend changes to accommodate client needsSet up new client accounts in LIMS and create required documents for sample submission for new clientsMaintain records of all client communications and requirementsNotify laboratory of special client requirements and monitor for complianceEnsure compliance to ISO 17025 standards are maintainedQualificationsEDUCATION AND EXPERIENCE4-year degree in Food Science, Microbiology or closely related field; Alternatively, equivalent work experiencePreferredHigh school Diploma or GEDRequiredEffective problem prevention and problem-solving skillsRequiredWritten and verbal communication skills necessary to cross multiple disciplinesRequiredProficiency with Microsoft Word and ExcelRequiredProficiency with LIMS and Client Portal systemsRequiredAbility to interact with clients, affiliates, and employees effectively while maintaining a professional and pleasant work approach even under stressful conditionsRequired1+ years of laboratory experienceRequiredAdditional InformationSGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyJob LocationGoogle Maps requires functional cookies to be enabledI'm interestedI'm interestedPrivacy Notice
