Client Success Manager, Healthcare Revenue Cycle (West Coast candidates preferred!)Full-timeEmployee Status: RegularRole Type: HomeJob Posting - Salary Range: $92,562 - $160,440Department: Sales & Business DevelopmentFlexible Time Off: 20 DaysSchedule: Full TimeShift: Day ShiftCompensation: USD94413- USD127735- yearlyCompany DescriptionExperian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.Job DescriptionWEST COAST CANDIDATES PREFERRED FOR THIS ROLE.As a Client Success Manager, you will partner with both our Client Executive, on the Experian Health Sales team, regarding the expansion of the products.You will also partner with the Relationship Manager, to build, and maintain, trusting relationships with our customers and partner with the Support and Optimization teams to ensure the best client experience.You will understand our Experian Health product capabilities and provide consultative guidance to clients throughout their life cycle.You'll have opportunity to:Acclimate and understand, our client's implementation to facilitate updates, additions, and fixes to client setupPartner with Customer Support, Optimization, Product, and Development teams to help clients navigate tickets and enhancement requests with minimal delay.Evaluate customer use ofClaimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic Remittance Advice products to recommend best practices configuration and solutions to improve the customer experienceDevelop expertise in Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic Remittance Advice product suitePartner with Relationship Manager on Quarterly Business Reviews, showcasing client successes and Return on investment for Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic remittance adviceDevelop comprehensive strategies to improve client retention, engagement, and expansion by identifying important metrics and success factors.QualificationsWEST COAST CANDIDATES PREFERRED FOR THIS ROLE.5+ years' experience in healthcare IT industry and healthcare revenue cycle required3+ years' Healthcare Revenue Cycle Account Management experience, claim systems and ERA (electronic remittance advice)2+ years' experience with Claimsource, Denial Manager, Enhanced Claim Status and Electronic Remittance Advice2+ years' Salesforce or similar CRM expertise2+ years' hands-on Epic expertise is beneficialEpic Resolute HB/PB certification is beneficialTravel to client sites required (20-25%)Bachelor's degree or equivalent experienceAdditional InformationOur uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.Benefits/Perks:Great compensation package and bonus planCore benefits including medical, dental, vision, and matching 401KFlexible work environment, ability to work remote, hybrid or in-officeFlexible time off including volunteer time off, vacation, sick and 12-paid holidaysExplore all our exciting benefits here:https://myexperianbenefits.com/Recruitment Fraud Awareness- Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an@experian.comemail address.Experian will never ask candidates to make any paymentas part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visitexperian.com/careersBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice
