Collection Officer - FinanceFull-timeCompany DescriptionWe are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.Job DescriptionWe are looking fora Collection Officer-Financeto join our Finance team and support timely customer payments. The role will be responsible for monitoring outstanding accounts, following up with customers, resolving payment-related queries, and maintaining accurate collection records.Contact customers byphone and emailto follow up on outstanding invoices and secure payment commitments.Monitor customer accounts,aging reports, and overdue balancesto identify accounts requiring collection action.Record collection activities, customer responses, payment commitments, and follow-up actions accurately in theERP or collection tracking system.Send customer statements, payment reminders, follow-ups, and collection notices in line with company procedures.Coordinate withAccounts Receivable, Credit Control, Operations, and customersto resolve payment queries, disputes, and allocation issues.Follow up on promised payment dates and escalate missed commitments or high-risk accounts to the line manager.Support month-end reporting by updating collection status, expected cash inflows, disputed balances, and overdue account commentary.Maintain complete and accurate collection records, customer correspondence, and supporting documentation for audit and management review.Ensure compliance with company policies, internal controls, collection procedures, and customer communication standards.Contribute to improving collection effectiveness, reducing overdue balances, and strengthening cash flow visibility.QualificationsWhat We're Looking ForBachelor’s degree inAccounting, Finance, Business Administration, Commerce, or a related field.3–4 years of relevant experiencein Collections, Accounts Receivable, Credit Control, Customer Service, or Finance Operations.Good understanding ofcustomer account follow-up, aging analysis, payment commitments, dispute resolution, and collection processes.Experience with ERP systems such asOracle, SUN Systems, SAP, or similar finance platformsis highly desirable.Proficient inMicrosoft Excel, with the ability to work with customer statements, aging schedules, and collection trackers.Exposure toPower BI, automated collection tools, or banking platformsis an added advantage.StrongEnglish communication, negotiation, and interpersonal skills.High attention to detail, with goodtime management and organizational skills.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice
