Customer Experience Associate

Tired of the 9-to-5 grind? Imagine a World without borders, where opportunities are endless. That's the future of work, and we're building it at WorkMotion. Our all-in-one HR platform makes it easy to hire and manage global teams, ensuring compliance and streamlining processes. So whether you're a digital nomad or a remote-first company, we've got you covered.

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Ready to join the future of work? Let's build something amazing together. As we value work-life balance, please only apply if you're based within 2 hours of the Central European Timezone.

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Our Customer Experience Operations (CX Ops) team is looking for a detail‑oriented, analytical, and client‑focused professional to join us as a Customer Experience Associate.

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In this role, you'll be the bridge between our clients and seamless operations, tackling invoice investigations, platform troubleshooting, and client education with precision. You'll apply your analytical mindset and numerical skills to untangle complex issues, streamline processes, and ensure every client interaction exceeds expectations.

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Why this role?

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If you love connecting dots others miss, thrive on turning chaos into order, and get energized by helping clients succeed through clear problem-solving, let's talk.

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What you will do as a Customer Experience Associate:

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• Investigate and resolve invoice queries with precision and accountability, ensuring every client receives clear, accurate information.
• Manage client inquiries end‑to‑end by owning the problem until resolution, collaborating with Finance, Product, and HR Operations teams along the way.
• Analyse patterns and trends in client queries to identify process gaps and recommend data‑driven improvements.
• Troubleshoot platform issues and guide clients and talents through solutions that restore full functionality quickly.
• Educate clients and internal teams by creating or updating clear, practical knowledge documentation.
• Maintain a helicopter view across multiple ongoing client cases, prioritising effectively while keeping both empathy and efficiency in focus.