As a Customer Success Manager, you are responsible for ensuring project teams realize maximum value from Timescapes across the entire project lifecycle, with a heavy focus on onboarding, adoption and engagement. Managing a portfolio of projects, you will develop and foster strong relationships with project teams. You will also manage project extensions and expansions, and identify new project opportunities (CSQLs) to fuel revenue growth. You’ll develop expert-level knowledge of our customers and our product. As the internal voice of the customer, you will provide valuable feedback and examples of client ROI to our Product, Marketing and Sales teams.
Key responsibilities
Project Success:
Relationship Building & Value Driving:
Revenue Expansion:
Analysis & Reporting:
Customer Support:
KPI’s
Time to Activation and Time to Value
User Engagement DAU/MAU (Daily Active Users/Monthly Active Users)
Customer Satisfaction (CSAT)
Upsell Revenue (Contract extensions, incremental camera revenue)
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