Customer Support Advisor

As a Customer Support Advisor for the Spanish market, you’ll be on the front lines supporting our B2B partners across chat, phone, and email. You are a true problem-solver who tailors communication to deliver a responsive, efficient, and seamless experience. This is your opportunity to directly shape how our customers experience Booksy every day!

What You’ll Do:

• Provide Swift Support: Manage incoming customer inquiries via multi-channel support, meeting SLA targets so no customer is left behind.
• Problem-Solve & Personalize: Diagnose customer challenges quickly and deliver tailored, high-value solutions.
• Maintain Accurate Records: Document all customer interactions seamlessly within our CRM (Salesforce).
• Be the Voice of the Customer: Follow up on ongoing inquiries and escalate product issues or feature requests to help improve our overall platform.