Design Lead - Global Navigation

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

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At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

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If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

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DIRECT REPORTS: Leads a dedicated team of 3 product designers

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The Design Lead, Global Navigation drives the overarching user experience strategy and architectural framework for global navigation across a global pharma’s digital ecosystem. Rather than owning a standalone product surface, this role oversees the connective digital tissue that enables seamless, intuitive navigation across diverse brands, platforms, and services. Leading a dedicated team of 3 product designers, the Design Lead defines cross-cutting patterns, enforces design governance, and partners with cross-functional leadership to ensure scalable, consistent user experiences enterprise-wide.

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COMPETENCIES & CORE BEHAVIORS

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• Systems Architecture & Governance: Ability to conceptualize, define, and govern large-scale design systems and cross-cutting navigation components.
• Cross-Functional Influence: Skilled at building consensus, articulating design rationale, and driving strategic alignment across engineering, product, and brand teams outside direct reporting lines.
• People Leadership & Coaching: Dedicated to mentoring individual contributors, setting clear design standards, and fostering an inclusive, high-performing design team culture.
• Ambiguity Management & Strategic Vision: Thrives in navigating complex organizational matrices and operating without a single "owned" product surface.

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DUTIES & RESPONSIBILITIES

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• Lead, mentor, and manage a high-performing team of ~3 individual contributor product designers in defining scalable navigation systems.
• Establish and govern foundational navigation components, interaction patterns, and user journeys utilized across global enterprise platforms and brands.
• Partner closely with platform and software engineering teams to ensure navigation patterns scale reliably across various technical architectures and device breakpoints.
• Serve as the primary design advocate in structural, enterprise-level governance decisions that impact downstream product and engineering teams.
• Conduct continuous alignment reviews with non-reporting brand and business unit partners to ensure adoption of global design standards.

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REQUIRED EDUCATION

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• Bachelor’s degree in Design, Human-Computer Interaction (HCI), Visual Communications, or a related field; or equivalent practical experience.

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EXPERIENCE

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• 7+ years of progressive product design experience, with at least 2+ years of direct people management or team lead experience managing individual contributors.
• Demonstrated experience solving complex, cross-cutting platform or design system problems in a large, matrixed enterprise organization.

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LANGUAGE SKILLS

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• Professional verbal and written English communication skills. Ability to articulate complex design decisions clearly to non-design executives, engineering leads, and business stakeholders.

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QUALIFICATIONS

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Required:

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• Proven track record of managing and coaching IC designers.
• Strong portfolio demonstrating systems-level UX architecture and pattern governance across multi-product environments.
• Demonstrated ability to manage complex cross-functional stakeholders and influence without direct authority.
• Hands-on proficiency with modern enterprise design and prototyping tools (e.g., Figma).

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Preferred:

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• Prior experience working within healthcare, life sciences, or heavily regulated enterprise environments.
• Experience working directly with accessibility standards (WCAG) and enterprise design systems.

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PHYSICAL DEMANDS

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Standard office environment demands: ability to sit or stand at a workstation for extended periods, operate standard computer equipment, and participate in hybrid team meetings.

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WORK ENVIRONMENT & HOURS

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• Work Environment: Remote

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• Expected Hours of Work: Monday through Friday, normal business hours.

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• Travel: Occasional travel for workshops to headquarters.

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ADA Statement

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To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

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Below is the pay range of this position for considered candidates based on qualifications and experience.

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Pay Range

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$74

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$74 USD

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