🎤 Why voize? Because we’re more than just a job!
At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people . Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don’t replace humans with technology - we amplify their impact. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!
đź’ˇYour Mission: Own the training experience for users in the US
As our Customer Training Manager , you will be responsible for delivering impactful training sessions, both online and onsite, to ensure users understand how to maximize the value of voize’s AI-powered solution. You will motivate and engage groups of 10-15 caregivers, empowering them to embrace the technology and improve their documentation workflow.
🚀 Your Daily Business – No two days are alike
- Lead in-person training sessionsfor new customer deployments, training groups of health care providers (mostly Nurses and CNAs).
- Partner with our Customer Success teamto ensure training readiness and to bridge adoption through our Hypercare follow-up cadence.
- Refine training materials and playbooksfor the US market and for individual customers as needed.
- Travel to customer sites(estimated 2-3 weeks per month, depending on deployment schedule) to deliver on-site training and support go-live activities.
- Collaborate cross-functionallywith Product, Customer Success, and our German training team to optimize training approach and share insights.
- Measure and report on training effectiveness, using adoption metrics and feedback to continuously improve our approach.
🤝 Your Skillset – What you bring to the table
Experience & Background:
- 3+ years of training, onboarding, or customer enablement experience in B2B, preferably in healthcare, SaaS, or technical environments.
- Proven ability to design and deliver training to in person audiences.
- Experience training non-technical or diverse learner populations (strong plus).
- Comfort with travel (2-3 weeks per month) to customer sites across the US.
Core Competencies:
- Excellent communication skills, able to explain complex workflows and platform features in clear, accessible language.
- Training design and delivery, including ability to adjust on the fly based on learner needs and feedback.
- Attention to detail, especially around process documentation and compliance requirements in healthcare settings.
- Data-driven mindset, using adoption metrics, feedback, and outcomes to refine training approach.
- Flexibility and problem-solving, comfortable navigating the unique challenges of different care settings (legacy EHRs, limited IT infrastructure, etc.).
- Ownership mentality, driving training success with minimal scaffolding in a startup environment.
🎯 Our Success Mindset – How we work at voize
- You are a proactive problem-solver, finding ways to make training work in imperfect conditions (unreliable WiFi, tight scheduling, language barriers, etc.).
- You thrive in a fast-paced environment, iterating quickly on training content and delivery approach.
- You take ownership of outcomes, holding yourself accountable for adoption and customer success.
- You are a team player, collaborating cross-functionally and supporting your colleagues while bringing your own judgment to the work.
- You lead with empathy, understanding that training is often the first real touch customers have with voize—you set the tone.
🌱 Growing together - what you can expect at voize
- We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people
- We foster an open, collaborative culture with regular team events from our New York Hub.
- Become a co-creator of our success with stock options
- Generous vacation 20 vacation days, 10 sick days, public holidays, comprehensive medical, dental, and vision plan, short-term & long-term disability insurance and life insurance and 401(k) retirement plan.
✨ Ready to talk? Apply now! 🚀
We look forward to your application and can’t wait to meet you - no matter who you are or what background you have!
