Front Desk SupervisorFull-timeProperty: 40003-WG Smoky Mountain ResortCareer Site Category: Customer ServiceCompensation: USD21- USD23- hourlyCompany DescriptionAdjacent to Great Smoky Mountains National Park, the most-visited national park in the country,Westgate Smoky Mountain Resort & Spain Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.Job DescriptionWe are an organization that is built on the idea of service to others and on the idea of making dreams come true. In order to achieve these goals, we expect all employees to fulfill the Services Philosophy and the Service Standards in all interactions with guests and fellow employees.Supervises Front Desk, Night Auditors and Guest Services Agents.As Front Desk Supervisor, you will:Schedule and direct Front Office team members as neededServe as Manager on Duty in the absence of the Director and Front Office ManagerGreet, register, assign rooms to guests and input information into property management systemCollect and post security deposit as each guest checks inExplain room charges to guest and accept payment by cash, check or credit cardsIssue room keysCheck guests out of property management and phone systemAnswer all phone calls to the front desk and operator, transfer calls as neededTurn on or restrict guest phones as neededAnswer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directionsRemain aware of room occupancy and availabilityCompute bills, collect payments, and make change for guestsHandle and count cash and process credit card payments and creditsMakes and confirms reservationsAble to listen and find solutions to guests problemsBalance all cash, credit card and other postings to the daily report at end of shiftMakes cash deposit in safeCoordinate with housekeeping when VIP Guests arriveTrain all new Front Desk personnelTo excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.QualificationsPrior customer service or hospitality experience required; strong communication skills across phone, email, and in-person interactionsAbility to multitask and manage guest inquiries, reservations, and cashiering duties with accuracy and efficiencyConfident problem-solving skills with a positive, professional demeanor in all guest interactionsTeam-oriented mindset with flexibility to work varied shifts, including evenings, weekends, and holidaysRequired to pass a background screen, drug test, and prove eligibility to work in the United StatesAdditional InformationWhy Westgate?Comprehensive Health Benefits – Medical, Dental, and Vision CoveragePaid Time Off – Vacation, Sick, and Personal Time to RechargePaid Holidays401(k) with Generous Company Match to Support Your FutureDaily Pay – Access Your Earnings When You Need ThemFamily-Focused Benefits – Pregnancy, Parental Leave, and Adoption AssistanceWellness Programs to Support Your Well-BeingFlexible Spending Accounts (FSA)Tuition Assistance to Help You Grow Your CareerMilitary LeaveEmployee Assistance Program (EAP) – Support When You Need It MostLife, Disability, Accident, Critical Illness, and Hospital InsurancePet Insurance for Your Furry Family MembersLoyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and MoreLow-Cost Gym MembershipDavid A. Siegel Legacy Scholarship – One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member.Career Growth and Advancement OpportunitiesCommunity Involvement – Give Back and Make an ImpactWestgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email[email protected]with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyJob LocationGoogle Maps requires functional cookies to be enabledI'm interestedI'm interestedPrivacy Notice
