Latam CRM Solution Consultant Sr ManagerFull-timeEmployee Type: RegularRegion: LATAM - Latin AmericaWork Persona: Flexible or RemoteCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Why This Role MattersYou will lead one of ServiceNow’s fastest-growing markets — and this team will be at the center of that momentum.You’ll shape how we go to market, how we sell value, and how we build the next generation of Solution Consulting talent.Job DescriptionThis role manage a team ofCRM and Industry Solution Consultant teamsas they help customers transform their business with ServiceNow’s AI-powered customer and industry solutions.As the Senior Manager, you’ll balanceleadership and frontline impact— developing talent, strengthening alignment across broader team, and being personally active in the market as an evangelist for ServiceNow’s platform.What You’ll DoLead and grow a high-performing teamof Solution Consultants, focused on CRM and Industry workflows.Coach and develop talent— building Solution Consultant's into trusted advisors and future leaders.Partner closely with Sales Leadersto drive aligned account planning, opportunity strategy, and customer success.Engage directly with customers— meeting CXOs, presenting ServiceNow’s value, and shaping transformational programs in-market.Drive execution excellenceby ensuring your team delivers consistent, outcome-led, value-driven engagements.Champion collaborationacross functions — working with Product, Marketing, and Enablement to bring the best of ServiceNow to every pursuit.Evangelize the ServiceNow storyexternally and internally — representing our technology, culture, and customer impact with authenticity and authorityQualificationsWhat You BringProven experience managingSolution Consulting/Presalesteams in enterprise software or SaaS.Strong understanding ofAI, CRM, Customer Service— ideally across Financial Services or Telecommunications.Demonstrated ability toinfluence in a matrix environment, working across Sales, Product, and Delivery functions.Comfort operating atboth strategic and hands-on levels— from executive conversations to solution deep dives.Track record ofbuilding high-performing, collaborative teamsthat deliver measurable customer and business outcomes.Exceptionalstorytelling, communication, and relationship-buildingskills.A genuine passion for helping customers transform their business through innovation and AI-driven automation.Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact[email protected]for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice
