As a Mid-Market Account Manager on the North American team, you will be responsible for growing revenue from our existing mid-market customer base while collaborating with customer success to ensure healthy customers that renew at a high rate. You will grow revenue through a combination of inbound and outbound efforts within your account portfolio, highly tailoring your approach to each client, focusing on top accounts, account mapping, and generating valuable conversations across multiple teams. Think of this as a sales position to expand our footprint within the mid-market client base.
Sell into our existing client base
Use our CRM tool to map and build the account plans, prepares sales documentation, and provide forecasts for opportunities identified
Identify top potential accounts, understand current connections, and create power map for growth opportunities
Create detailed outreach cadences, and make outbound calls to accounts to achieve sales quota metrics
Arrange regular meetings virtually and in-person with key players in the accounts, and ensure you are the point of contact for business opportunities, issues, and questions.
Evangelize 360Learning vision through high-quality product demonstrations and account-specific initiatives
Work with all other teams within the company to optimize the customer experience across your portfolio
Establish and grow relationships with key decision-makers and influencers within the customer base, virtually and in-person
Access, analyze, present customer reports to draw conclusions and provide recommendations
Drive customer satisfaction and referenceability as champions
Get familiar with our Convexity culture
Master the product demo and pitch
Start work with our client success team to understand book of business
Get familiar with our market positioning
Take on management of your account portfolio
Build your own pipeline by power mapping top potential clients, and begin dedicated and intentional outreach to establish relationships
Run tailored and exceptional client meetings with high priority clients, over VC or In-person
Become knowledgeable in Learning & Development market trends, emerging technologies, and competitors
Begin to identify product growth areas as it relates to opportunities within existing customer base
Close your first deals!
Continue to drive revenue generation through strategic planning with CSP and current clients
Continue pipeline growth efforts with intentional Account Based outreach
Execute business reviews, both internally and externally
Meet and exceed all quarterly sales quotas
Help mentor others across the sales team
Contribute as a subject-matter expert on the 360Learning platform and share your knowledge with the rest of the organization
Be actively aware of Learning and Development market trends and become a subject matter expert; influencing thought leadership within existing client base
Be ready to tackle more complex, multi-thread deals
At least 3+ years of sales experience in an HRtech B2B SaaS environment as an Account Manager or an Account Executive
Bonus points for experience selling learning solutions like an LMS or LXP!
A growth mindset and a life-long learning attitude
Strong analytical and organizational skills
Strong written and verbal communication skills
Executed complex software/platform demos in your sales process
Expected to be available for client and larger team meetings (ex: Revenue Kick-Off, trade shows, etc.) for up to5% travel timeannually
Ability to travel to aminimum of two trade showsper year is required
A Bachelor’s degree or higher level of education
Enthusiasm for our Convexity culture (https://bit.ly/Convexity_360L)
Compensation:Pay structure includes base salary, variable incentive pay, and company equity 📈
Benefits/Perks: Comprehensive medical, vision, and dental insurance starting your first full month 🏥 RRSP matching starting from day 1 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚
Balance:We offer unlimited days of annual vacation PTO 5 days for sick leave 🤒 holidays following the Ontario holiday calendar 🗓 and we are a remote-first organization and promote flexible work hours 🏠
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
Corporate Social Responsibility: Review our CSR Charter:360learning.com/blog/corporate-social-responsibility-charter🌎🌏🌍
Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our Onboarding Journey:https://360learning.com/blog/360learner-journey/& Convexity Culture:https://bit.ly/Convexity_360L🚀👩🏻💻🏆
Phone Screenwith our Talent Acquisition Manager
Discovery Interviewwith the Hiring Coach
Team Meeting & Case Studywith a teammate, the Hiring Coach and 1 other sales leader
Culture Interviewwith the Chief Revenue Officer
References & Offer!
⇾ Get ready using our Knowledge Base:
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
