Project Manager - IT / Physical Security

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

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At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

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If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

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New Era Technology offers:

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· Full Benefits

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· Medical

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· Dental

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· Vision

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· 401K match

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· 28 PTO Days including company holidays

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SUMMARY:

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The Project Manager administers assigned project(s) from ramp-up to completion; planning and executing the projects within the terms of the signed agreement ensuring the project is delivered on time and within budget

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PRIMARY DUTIES include but not limited to:

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• Implement project and process management methodology, standards and tools to drive and facilitate successful project delivery.

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• Lead project kick-off meetings to ensure proper initiation of a given project.  Act as initial point of escalation for all issues that require further investigation.  Complete accurate monthly forecasting report to aid in proper staffing and future financial analysis

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• Assist in the development of project bids and proposals with oversight of the negotiated terms and pricing with subcontractors for all projects assigned to the Project Team

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• Proactively mitigate risk and forecast the trajectory of projects to ensure that timely action is taken to keep projects on time and budget

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• Ensure all facets of account specific field operations are executed safely, to industry standards, and in accordance with the signed agreement

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• Accurately estimate costs and revenue for the life cycle of Projects and/or Work Orders according to our company goals and standards

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• Maintain accurate and detailed information on Projects pertaining to:  Job progress, photograph files, daily tracking reports, and job costing and communicate regularly with assigned stakeholders

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• Manage Project Information/Data via company-issued toolsets and systems, while keeping stakeholders informed of Project status.  This can include customer-specific internal systems included as part of the project bid.

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• Act as the main point of contact and communication between all internal and external contacts

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• Develop strong partnerships across the organization to ensure project collaboration and success

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• Build and maintain trusted relationships with customers and stakeholders

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• Provide upper management with assessments and identification of potential new business relating to assigned customer

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• Drive measurable operational excellence in key process areas including Days to Invoice, Tech On-Time Arrival, Project Target Goals, Team Productivity, and Quoted to Actual Project Margins.

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• Improve customer satisfaction/NPS scores

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• Ensure that corporate policies and procedures are understood and followed

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• Ensure accountability to SLA and customer satisfaction
• Attend and contribute to weekly Operations meetings

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COMPETENCIES:

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• Ability to anticipate potential problems and proactively troubleshoot to resolve issues

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• Strong ability to define technical problems, collect data, establish facts, and draw valid conclusions.

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• Ability to analyze ideas and use logic to determine their strengths and weaknesses.

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• Ability to understand new information or materials by studying and working with them.

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• Ability to effectively communicate, present information, and respond to managers, employees, customers, and vendors in an intelligent, clear, concise, professional and grammatically correct manner.
• Ability to build collaborative relationships, understand and educate customers.

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REQUIRED EDUCATION & EXPERIENCE REQUIRED:

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• Three to five years of experience working in a project environment, including relevant industry experience preferably with overall responsibility.

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PREFERRED EDUCATION & EXPERIENCE REQUIRED:

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• Bachelor’s Degree preferred.

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• PMP or Equivalent Professional Certification

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EXPECTED HOURS OF WORK: Full Time, 40 hours per week, plus overtime as needed.  Working hours may fluctuate depending upon client needs .

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TRAVEL: May need to travel on occasion to client site. Travel expectation is up to 10%.

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LANGUAGE SKILLS: English

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PHYSICAL DEMANDS:

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• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.

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• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.

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QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice

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Below is the pay range of this position for considered candidates based on qualifications and experience.

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Pay Range

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$80,000

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$85,000 USD

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New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

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View our Privacy Policy herehttps://www.neweratech.com/us/privacy-policy/

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We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain [email protected]. If you suspect fraudulent activity, please contact us immediately [email protected].