Position Title: Quality Assurance Specialist - Interpretation Services
Reports Directly to: Training & Quality Assistant Manager – Interpretation Services
Position Overview:
The Quality Assurance Specialist for Interpretation Services assists in the provision of consistent quality interpretation/auditing services through the monitoring of the interpreter and contact center workforce. This position represents, communicates and maintains the standards of quality assurance, in all aspects, and serves as a third-person arbiter of interpreter/transaction monitoring performance. The Quality Assurance Specialist will conduct routine QA evaluations of US-based independent Contractors in Spanish, or in other languages. For contact center businesses, the Quality Assurance Specialist will conduct QA evaluation, analysis, and publish the Quality metric performance of the projects/s regularly.
