Retail Vertical Customer Success ExecutiveFull-timeCareer Site Team: Customer SuccessJob DescriptionAct as the face of the company and its digital solutions, driving customer ROI, value creation, and business growth through strategic insights and analytics. Build strong partnerships with clients, support onboarding, and deliver impactful recommendations using NIQ tools and data. Lead client relationships, execute service models, identify and convert growth opportunities.Qualifications2–5 years of experience in the CPG industry and/or related fields (insights, category management, market research)Prior experience with NIQ (or similar) solutions in analyticsStrong analytical mind and excellent numerical skillsProficiency in Microsoft Excel, PowerPointExperience in handling presentations or willingness to develop presentation skillsConsultative client skills and innovative problem-solving abilitiesEffective communication and data visualization skillsStrong organizational and interpersonal skillsDigital savvy and fast learner of tools and conceptsExperience coaching others in data analysis and / or NIQ toolsBachelor's degree required; Honour’s degree is a plusKazak, Russian, English – upper intermediate levelKey ResponsibilitiesExternalServe as relationship owner within Customer SuccessLead regular Business ReviewsLead Net Promoter Score (NPS)Educate customers on relevant features and functionalities tailored to their business needsDeliver insightful presentations and actionable recommendationsHelp improve renewal rates by demonstrating clear business outcomes and valueDevelop fact-based answers and analyses to complex business questionsBuild and maintain strong client relationships, including engagement at C-suite levelIdentify and convert opportunities, including generating sales leadsInternalCoordinate internal departments to meet client deadlinesCollect and provide feedback to product and operations teams to improve client experienceCollaborate with other business units to identify strategic opportunitiesExecute service model and Thought Leadership ProjectsLead client briefings and onboarding processesCompetenciesListening & understandingWritten & verbal communicationsInfluencing & negotiatingService focus & relationship buildingCollaboration & teamworkCreativity & innovationInformation seekingConsultative storytellingProcess ManagementTime ManagementDigital Savvy/Technical CapabilitiesRMS, NIQ SolutionsRetail & FMCG Industry KnowledgeAdditional InformationOur BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on:LinkedIn|Instagram|Twitter|FacebookOur commitment to Diversity, Equity, and InclusionAt NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit thehttps://nielseniq.com/global/en/news-center/diversity-inclusionBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice
