RV Station Operations Manager

_ The selected Station Managermayparticipate in Station Life training at one of our current locations (San Francisco, Los Angeles). Candidates must have availability to travel. _

Why surf the wave with roadsurfer? Become part of the #roadsurferfamily and work in a company culture where you are part of an open, fast-growing team with ambitious goals and positive team spirit. We stick together and combine a brutal hands-on mentality with fun at work! It means shaping the future of outdoor travel and building an ecosystem for sustainable outdoor travel.

As Station Manager, you're the captain of the ship. You'll own the day-to-day operations of the Miami station — leading your team, keeping the fleet in top shape, and making sure every customer drives away as a happy roadsurfer. You'll also be someone who thrives on data: tracking quality scores, analyzing what's working, and making smart, cost-conscious decisions to keep the station performing at its best. You'll manage both people and process across a lot of moving parts, so this role suits someone who is quick, agile, and had a startup environment mindset. You'll also work closely with Maintenance & Repair, Logistics, Operations, Finance, and HR to keep improving the customer experience across roadsurfer North America. Our core values of Trustety, Customer At Heart, Fully Hands On, Own Your Ship, and Free Hugs guide how every roadie works. Your responsibilities include but are not limited to: Station & Operations Management

• Autonomously lead and establish station operations, collaborating closely with headquarters to manage day-to-day activities on-site.
• Implement existing standards and processes while contributing your own ideas to improve vehicle returns, handovers, and preparation.
• Maintain constant communication with international teams to ensure ongoing optimization across all roadsurfer locations.

Performance & Quality Management

• Own your station's Service Quality Score (SQS) — roadsurfer's core KPI that measures customer experience through post-rental surveys.
• Monitor and act on the two pillars of SQS: Fleet Care Quality (van cleanliness and technical condition) and Customer Care Quality (staff friendliness and pickup wait times).
• Analyze performance data and trends to identify gaps and implement strategies to get — and stay — above target.

Team Leadership & Workforce Planning

• Motivate and guide your on-site team, including onboarding, task planning, and quality control.
• Manage a team structure with both Core Team members (year-round) and a Flex Team (seasonal) brought on during peak season to support high-demand periods.
• Build staffing plans that balance full operational coverage with cost efficiency and service quality — you'll need to think like both a people leader and a budget owner.
• Source and recruit the right talent to build and maintain a high-performing station team.

Fleet Management

• Oversee the local vehicle fleet for rental: documentation, maintenance, cleanliness, and coordination with local service partners.
• Ensure every van leaving the lot meets roadsurfer's standards — because the fleet is the product.

Customer Service

• Advise customers on our campers and deliver a friendly, efficient check-in and check-out experience.
• Send every customer out as a happy roadsurfer — ready to surf the roads of the USA.
• During non peak seasons, Station Managers and stations team may be utilized to support roadsurfer Customer Success Team with on road support via calls or emails. 🏄 🌊 What you need to surf the wave with us 🏄 🌊 You embrace our Core Values: Free Hugs- We’re open, optimistic, and always have each other’s best interest in mind.Customer At Heart-We put our customers at the heart of everything we do.Fully Hands On- We’re pragmatic and get the right things done.Trustety- We trust each other and speak openly and honestly.Own Your Ship- We take responsibility and strive for excellence.
• Free Hugs- We’re open, optimistic, and always have each other’s best interest in mind.
• Customer At Heart-We put our customers at the heart of everything we do.
• Fully Hands On- We’re pragmatic and get the right things done.
• Trustety- We trust each other and speak openly and honestly.
• Own Your Ship- We take responsibility and strive for excellence.
• High school diploma required; a bachelor's degree in business administration or similar is strongly desired.
• At least 3+ years of relevant experience in a managerial role — car rental, tourism, or hospitality preferred.
• A data-driven mindset: you're comfortable reading KPIs, spotting trends, and making decisions backed by numbers.
• Intermediate to Advanced knowledge of OSHA, Microsoft Office and wage & hour labor laws.
• Experience leading and building high-performance teams.
• Resilient problem-solving abilities and highly organized.
• Bachelor’s degree in Business Management or a similar field strongly preferred.
• Strong written/verbal communication skills in English to interact effectively with a global customer base.
• Must be authorized to work in the United States; sponsorship is not available for this role.
• Must be 21+ with a valid in state driver's license and clean driving record.
• Must complete OSHA certifications within 90 days of hire.
• Open availability to work weekends and holidays based on business needs.
• Candidates must present and maintain a clear motor vehicle record and successfully pass a background check.

What We Offer : • Competitive salary and Healthcare Reimbursement • Opportunity to work in a dynamic and growing company. • A collaborative and supportive work environment. • Opportunities for career advancement within the organization. • Annual Camper Rental Allowance • Matching 401k • Telehealth & Teletherapy • PTO & Sick leave accrued as you work

Work conditions: While performing the duties of this job, the employee is regularly required to stand, climb, stoop, kneel, walk, reach with hands and arms, use hands to handle, feel or type, and talk or hear. The employee must regularly lift and/or move up to 30 pounds; and occasionally lift and/or move up to 40+ pounds.

Status: Full Time- Hourly Non Exempt Pay Band: $25-$30 Location: Miami, FL roadsurfer is an equal opportunity employer committed to a diverse and inclusive workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity or expression, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. As part of our hiring process, all candidates will be required to undergo a pre-employment background check. These checks may include, but are not limited to, criminal history, employment verification and driving record review. Employment Eligibility Verification (E-Verify) In compliance with federal law, all new employees will be required to complete Form I-9 and participate in E-Verify to verify their eligibility to work in the United States. E-Verify a federal program that electronically confirms the employment eligibility of all new hires. roadsurfer cannot offer sponsorship for this position. Ready to surf? We look forward to receiving your application! If you have any questions, feel free to reach out to us at TeamUSA@roadsurfer.com , and we will get back to you as soon as possible. ABOUT #ROADSURFER We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. The roadsurfer philosophy is simple: rent an RV, start your adventure, be happy. Come ride the wave with us!