Company OverviewLaunched in 2016 and founded by Santa Barbara-born sisters, Margaret and Katherine Kleveland, and a Collective of partners, DÔEN is a digitally-led, multi-channel fashion and lifestyle brand. Our mission is to create lasting, beautiful collections while supporting individuals in all aspects of their organization, supply chain, and community. We work with domestic and international partners who share our values and commitment to gender and social equality as well as giving back by partnering with foundations that directly benefit our employees and surrounding communities.We are an Equal Opportunity Employer
Description of Duties:Title:Sales SupervisorClassification:Non-ExemptHourly Range_:$28.00Location:Wilmette, ILGeneral Overview:We are seeking an outstanding supervisor for our Dallas location. You’ll be joining a company that’s inclusive and celebrates multiple approaches and views as we believe diversity drives creativity and growth. We work hard to foster a culture of honesty, integrity and collaboration where growth is not only encouraged but expected. A DÔEN sales supervisor is essential to the team ensuring a profitable and service minded shop. Responsible for driving client experience, taking initiative, delegating tasks and providing feedback to team members. The sales supervisor works closely with the store manager assisting in leadership duties as called upon.Responsibilities:Customer Service:Demonstrate extraordinary service by leading by example on the sales floorGreet customers in a timely, professional, and engaging mannerProvide the highest level of personalized client experience to our loyal and growing customer baseProvide styling advice based on brand aesthetic and excellent firsthand product knowledgeBe able to drive business through reacting to customers’ needs and wantsBuild and maintain client relationshipsMeet and exceed sales and productivity goals as an individual and as part of the store teamAlways acts in the best interest of the customerPartner with Store Manager in overseeing inventory management, particularly the daily movement of product to various locations and ensuring its accuracyLead and execute inventory verification processesLiaise with retail coordinators in partnership with Store ManagerMaintain organization of backstockOversee supply levels of collateral and other retail supplies; partner with store manager to maintain necessary levels of both and initiate re-ordering when the need arisesAbide and enforce company COVID safety practices to maintain a safe environment for customers and teamGeneral:Arrives on time and is floor ready with a professional presence in line with the Dôen brandMaintains a visually enticing store that is neat, clean, and organizedResponds promptly to internal and external communicationAbility to multi-task in a fast-paced environmentAbility and understanding of receiving and processing merchandise/inventory managementProcess sales and returns through the POS systems with accuracy and efficiencyPerform daily operations and closing proceduresProtect store assets and inventoryParticipate in monthly and seasonal inventory countsBe proactive and take initiativeUnderstand and follow employee handbook and company guidelines including but not limited to core values, dress code guidelines and customer service guidelinesLeadership:Able to demonstrate shop ownership and lead when the store manager is not presentSupports the store manager in all aspects of running the storeSupports in building, managing and maintaining client bookOperates business profitably and minimize potential for lossEnsures a positive work environment through recognition and motivationResolves personnel concerns fairly and in a timely fashionSupports new initiativesFairly delegates responsibilities to the sales staffQualifications / Skills:Minimum 2 years’ experience managing a fashion retail environment.Luxury retail preferredTechnological competency; experience with NetSuite, Shopify and Gladly desiredComputer literacy, data entry and data processing skillsEnergetic, confident and adaptable personalityStrong leadership, critical thinking and problem-solving skillsExcellent communication and organizational skillsDetail-orientedAbility to work a flexible schedule including holidays and weekendsPhysical requirements: lift/carry/move 20lbs minimum including fixtures and productPassionate about working for an inclusive, values driven brandAbility to foster an inclusive and respectful working environmentTotal Rewards Package:Paid vacation, sick time, and holidaysA fun-filled, creative work environmentHealthcare, Vision, Dental401k with company matchCompetitive salaryGenerous discount_Compensation will be determined based on experience and other factors permitted by law.
About Doen
