Senior AV Installation Technician

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

What is the role

This is an onsite role working 40 hours per week, Monday to Friday. While the role involves some time based at our office in Newmarket, it is largely performed at client sites across Auckland. A company vehicle will be provided. Occasional travel to client sites outside of Auckland is required from time to time.

• Must be a NZ Citizen or hold permanent residency
• Must have a NZ Driver's License (Full or Restricted)

As a Senior AV Installation Technician , you will play a key role in delivering audio-visual, unified communications, and video conferencing solutions for our clients. Involved across the entire project lifecycle, from design and installation through to commissioning and support, you will ensure solutions are delivered to the highest standards of quality and performance. You will also act as a technical escalation point for the Service Desk, provide expert troubleshooting when required, and be responsible for ensuring installation quality, compliance with project requirements, and the completion of accurate as-built documentation.

Responsibilities:

• Represent the company professionally and deliver exceptional customer service, building strong relationships with clients and stakeholders.
• Maintain accurate project documentation, including timesheets, configuration records, and as-built documentation.
• Support pre-sales activities by providing technical advice, product recommendations, and input into solution design.
• Prepare, configure, install, and commission AV, unified communications, and video conferencing solutions in line with project requirements.
• Work closely with Project Engineers to support system integration, programming, testing, and project delivery.
• Ensure installations meet quality, safety, and customer expectations, validating system performance and functionality.
• Act as an escalation point for the Service Desk, providing advanced troubleshooting and resolving technical issues both remotely and onsite.
• Manage service requests, coordinate manufacturer escalations, and maintain accurate service records.
• Adhere to all health, safety, and compliance requirements, maintaining relevant site certifications and promoting a safe working environment.

Desirable:

• 2-5 years' experience in AV installation, unified communications, video conferencing, or a related technical role.
• Proven experience installing and commissioning audio and video solutions, including Microsoft Teams Rooms systems.
• Strong troubleshooting, communication, and customer service skills, with the ability to manage multiple priorities and work effectively both independently and as part of a team.
• Experience with audio DSP configuration and programming, as well as Microsoft Teams device provisioning and management through the Teams Pro Management Portal.
• Solid understanding of AV system integration, testing, and commissioning, with a proactive and solutions-focused approach.

• Experience with Dante Controller and Dante Domain Manager.
• Audio DSP tuning and optimisation experience.
• Microsoft certifications, Teams or collaboration technology certifications, and relevant AV industry training (Q-SYS, Biamp, Crestron, Extron, or similar).

What we offer

• A friendly team environment with a strong technical support network.
• Opportunity to work with the IT industry's latest technologies.
• Internal career growth for high performers and IT super-stars
• EAP Program – Raise limited. Three free sessions per year.
• Cost price on products from our suppliers
• Referral Bonus Initiative

New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

View our Privacy Policy herehttps://www.neweratech.com/us/privacy-policy/

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain [email protected]. If you suspect fraudulent activity, please contact us immediately [email protected].