Senior Engineering Manager - Billing PlatformFull-timeCompany DescriptionAbout FreshworksFreshworks makes it fast and easy for businesses to delight their customers and employees.Our products are designed to be simple, intuitive, and powerful, helping organizations createexceptional customer and employee experiences.Job DescriptionAbout the Billing PlatformThe Billing Platform is a foundational platform that powers how Freshworks manages andmonetizes its products and customer relationships.The platform currently owns three critical capabilities:● Subscription Management – managing customer subscriptions, plans, products, andtheir lifecycle.● Entitlements – determining what customers are entitled to access and use based ontheir subscriptions and commercial agreements.● Metering – capturing and processing product usage to support usage-based billingand evolving monetization models.These capabilities sit at the intersection of technology, product, pricing, finance, andcustomer experience and are consumed across multiple Freshworks products.As Freshworks continues to expand its product portfolio and evolve its monetization models,the Billing Platform will play a critical role in enabling new business models while ensuringscale, reliability, accuracy, and a great customer experience.The OpportunityWe are looking for a Senior Engineering Manager to lead the engineering organizationresponsible for Subscription Management, Entitlements, and Metering.This role goes beyond managing engineering execution. You will shape the technologystrategy, platform architecture, roadmap, engineering organization, and cross-functionalpartnerships that enable Freshworks' monetization journey.We are looking for a leader who is equally comfortable discussing distributed systems andarchitecture with engineers, business models with Product and Finance, and strategicpriorities with senior leadership.Most importantly, you should enjoy stepping outside the boundaries of engineering—meetingstakeholders from Product, Finance, Pricing, Sales, Customer Success, and other businessfunctions, understanding their problems, and turning those problems into scalabletechnology solutions.What You'll Do1. Lead Billing Platform Engineering● Own the engineering strategy and technical direction for Subscription Management,Entitlements, and Metering.● Build highly scalable, reliable, secure, and extensible platform capabilities.● Drive architecture across distributed systems, APIs, data platforms, event-drivensystems, and integrations.● Design platforms that can support multiple products, subscription models, pricingstructures, and evolving monetization strategies.● Establish strong engineering practices around reliability, observability, security,performance, and operational excellence.2. Shape the Platform Strategy & Roadmap● Partner closely with Product and business stakeholders to shape the Billing Platformroadmap.● Translate business requirements and commercial models into scalable technologysolutions.● Identify opportunities to build reusable platform capabilities rather thanproduct-specific solutions.● Balance business priorities with platform modernization, technical debt, scalability,reliability, and long-term engineering investments.● Anticipate future business and monetization needs and ensure the platform is readyto support them.3. Partner with Business & Non-Engineering StakeholdersThis role requires strong engagement beyond engineering.● Build trusted relationships with Product, Finance, Pricing, Sales, Customer Success,Operations, and other business teams.● Understand the business and commercial models behind subscription andusage-based offerings.● Participate actively in business discussions and explain technical implications insimple terms.● Translate complex business problems into technology strategies and platformcapabilities.● Challenge requirements constructively when necessary and help stakeholders arriveat better solutions.● Represent the Billing Platform in cross-functional and strategic initiatives.We are looking for a leader who is curious about the business, enjoys meeting peopleoutside engineering, and wants to understand the problem behind therequirement—not just implement the requirement.4. Drive Execution & Business Outcomes● Lead end-to-end execution of complex, cross-functional platform initiatives.● Establish clear goals, milestones, ownership, and execution mechanisms.● Proactively manage risks, dependencies, capacity, and organizational constraints.● Drive predictable delivery while maintaining high engineering quality.● Measure and improve platform health, engineering effectiveness, reliability, andbusiness impact.5. Build High-Performing Engineering Teams● Build, lead, and scale high-performing engineering teams.● Develop Engineering Managers, Staff Engineers, and emerging technical leaders.● Create a culture of ownership, accountability, collaboration, and continuousimprovement.● Hire and retain strong engineering talent.● Coach engineers and leaders to take broader ownership and operate with increasingautonomy.● Build organizational capabilities that scale beyond the immediate team.6. Drive Engineering Excellence & AI Adoption● Raise the bar on engineering productivity, quality, automation, and developerexperience.● Encourage modern engineering practices and AI-assisted development.● Explore AI and agentic workflows to improve development, testing, deployment,operations, and engineering productivity.● Establish meaningful engineering metrics around quality, reliability, delivery, andproductivity.What We're Looking ForTechnical Leadership● 15+ years of software engineering experience, with significant experience buildingand scaling large-scale platforms.● 5+ years of engineering management experience.● Strong understanding of distributed systems, microservices, APIs, databases,event-driven architectures, and cloud-native systems.● Experience building shared platforms or services consumed by multiple products orteams.● Strong understanding of scalability, reliability, security, observability, and operationalexcellence.● Experience with billing, subscriptions, payments, commerce, entitlements,metering, or monetization platforms is helpful.Business & Product Orientation● Ability to connect technology decisions with business and revenue outcomes.● Strong product and business mindset with the ability to translate business processesinto scalable technology.● Comfortable working closely with Product, Finance, Pricing, Sales, CustomerSuccess, and other non-engineering stakeholders.● Ability to influence business and product decisions through technology expertise.● Genuine curiosity about how the business works and how technology can createleverage.People Leadership● Proven experience building and leading high-performing engineering organizations.● Experience managing Engineering Managers and/or senior technical leaders ishelpful.● Strong track record of hiring, coaching, developing, and retaining engineering talent.● Ability to create clarity and drive execution in ambiguous and complex environments.● Passion for building autonomous teams and developing the next generation ofengineering leaders.Leadership & Influence● Excellent communication and stakeholder-management skills.● Ability to influence senior technical and business leaders across organizationalboundaries.● Strong judgment in balancing business urgency with engineering quality andlong-term platform investments.● Ability to simplify complex technical and business problems for diverse audiences.● Collaborative leadership style with the ability to challenge constructively and buildstrong relationships.The Leadership Profile We're Looking ForYou are someone who:● Thinks in platforms, not projects.● Understands both technology and business.● Enjoys solving complex problems with Product and business stakeholders.● Can move seamlessly between architecture, strategy, execution, and peopleleadership.● Creates clarity in ambiguous situations.● Challenges assumptions while building strong relationships.● Builds teams that can operate autonomously and scale.● Balances long-term platform thinking with near-term business outcomes.● Has deep technical judgment without needing to be the primary hands-on contributor.● Is passionate about building platforms, people, and organizationalAdditional InformationAt Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.Fresh vision. Real impact. Come build it with us.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice
