Senior Manager, Professional Services

🚂 About Pulley

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Pulley's mission is to make it easier for anyone to start a company. We believe that more startups should exist and that founder-led companies are more successful in the long term. With Pulley’s cap table management tools, companies can better understand and optimize their equity for the long term. Starting a company is hard enough. Managing equity shouldn’t be.

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We’re a high-performing team looking for passionate, execution-focused, self-starters to help us build equity management tools for founders. Pulley is growing quickly with over 3000 customers including unicorns like Clubhouse, Birdies, and Coda - all within our first year of product launch. Our trajectory is fueled by top investors like Founders Fund, Stripe, General Catalyst, Caffeinated Capital, 8vc, Elad Gil, among other great angels. All of our growth has been organic, and we’re growing the team to meet the demand.

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🌟 About the role

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We're looking for a Senior Operations Manager to lead the expansion and scaling of how Pulley delivers professional services to founders. This is a high-impact role for someone who can blend operational leadership, technical collaboration, and strategic execution to build scalable service offerings that meet evolving customer needs.

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You'll own the strategy and execution for launching new service delivery capabilities tailored to venture-backed and private equity-backed companies, designing efficient customer-facing workflows, and building internal service teams. You'll partner closely with Engineering to define and ship the internal tooling that makes service delivery fast and efficient, while establishing the operational foundation for Pulley's services business to scale.

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🛠 What you'll do

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• Build the Foundation for Scalable Service Delivery
• Launch New Service Offerings Based on Customer Demand
• Partner with Engineering to Build Internal Tools
• Hire and Lead Service Teams

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🙌 What you'll bring

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• 5+ years of experience in professional services, consulting, or related fields.
• Proven track record of building and scaling operational processes, teams, or service offerings from 0 to 1.
• Deep understanding of venture-backed and private equity-backed companies and their unique operational and service needs.
• People management experience or demonstrated ability to lead, develop, and motivate teams.
• Experience working with or within high-growth startups.
• Technical fluency and comfort partnering with Engineering teams (prior experience defining product requirements is a plus).
• Exceptional communication and stakeholder management skills.
• Entrepreneurial mindset with comfort operating in ambiguity and adapting quickly as priorities evolve.
• Data-driven approach to decision-making, using metrics to drive prioritization and improvement.

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✨ Why work at Pulley?

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• We’ve moved beyond early-stage uncertainty - Our product has traction and we’re building on a solid foundation, but we’re still early enough in our journey where your work will directly shape the company’s trajectory as we scale.
• Make it easier for anyone to start a company - Founders turn bold ideas into reality - building things that might not exist otherwise. Starting a company is hard enough. Managing equity shouldn’t be. Pulley exists to make equity management simpler, smarter, and more accessible for founders from day one.
• Work with a high-performing and passionate team - We value the concept of stunning colleagues and we’re thoughtful about creating a team that is excited about building a great company together. Here are some traits that enable our team members to thrive:

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💚 Benefits 💰

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• Competitive salary and equity
• Medical, Dental, and Vision insurance
• Unlimited PTO + Winter holiday break
• Parental leave
• Generous stipends for WFH, learning, wellness, and AI tools
• 401(k) match (US) / Pension match (Canada)

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Annual Salary Range: $147,000 - $179,000 USD

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The range above reflects the typical salary range for this role. The final offer will depend on factors such as your experience, interview performance, level, and other considerations assessed during the hiring process.