Senior UX Researcher (German-speaking)Full-timeCompensation: HUF1240000- HUF1450000- monthlyCompany DescriptionTOPdesk is an international software company specializing in service management with 700 employees in 8 countries and 5,500 customers worldwide. For our Budapest office, we are looking for a UX Researcher.Job DescriptionYour environmentAs a Senior UX Researcher, you'll work across multiple product areas. You are partnering with UX Designers, Product Managers, and Engineers based in the Netherlands, Germany, and Hungary to ensure user insight drives strategic and discovery decisions. You'll work closely with other UX Researchers and contribute to a shared research practice that spans the organization.Your jobOwnership of research direction across one or more product domains, identifying critical knowledge gaps and translating them into research questions and study plansDesign and execution of complex qualitative and quantitative research independently, helping product teams understand user behaviors, needs, and pain points before solutions are definedSynthesis of insights across multiple studies and sources to identify broader patterns and strategic product opportunitiesBringing clarity to the decisions that teams and leadership are making, ensuring they are grounded in strong evidence and a clear reading of the trade-offsTranslation of findings into clear, actionable recommendations that reveal patterns and shape product directionCollaboration with relevant product teams and management on research implications and decision trade-offs, aligning research across the product domain, and navigating competing stakeholder prioritiesFeedback to junior researchers and other product colleagues (designers or Product Managers), reviewing their work for qualityImprovement of research practices, standards, and ResearchOps activities within the teamEvaluation and application of new research methods and AI-supported research techniques responsiblyRegular engagement with stakeholders across product, design, and leadership to communicate findings and build organizational research maturityQualificationsYour profileYou have 5+ years of professional experience in UX research (medior/senior capacity)You have successfully planned and led complex end-to-end UX research studies involving multiple stakeholders or user groupsYou have a bachelor's, master's, or Ph.D. degree in Human-Computer Interaction, Psychology, Human Factors, Cognitive Science, Social Sciences, Anthropology, Design, or a related field; equivalent practical research experience is also acceptedYou work independently on complex research challenges involving multiple studies and stakeholdersYou have strong command of both qualitative and quantitative research methods and know when and how to apply themYou are skilled at synthesizing findings across studies to surface broader patterns and strategic product opportunitiesYou bring clarity to complex decisions and can help teams and leadership act confidently on evidenceYou have experience mentoring researchers or improving shared research practices and workflowsYou integrate AI tools into research workflows where they improve efficiency without reducing research quality, and critically evaluate AI-generated outputs before incorporating them into findingsYou bring strong communication skills and can present findings clearly to both direct teams and wider audiencesYou have a proactive mindset and a drive for continuous improvement in research practiceFluency in German (C1 level or higher) is required, as you will conduct UX research and communicate directly with German-speaking customers and stakeholders.You are fluent in English (C1 level), enabling effective collaboration across our international teams.Nice to have:Foundational UX research training or certification, e.g. Nielsen Norman Group (NN/g), UXPA, or CPUXYou are fluent in DutchBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy NoticeImprint
