About RipplingRippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.Based in San Francisco, CA,Rippling has raised $1.4B+from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.comaddresses.
About the roleAs an Onboarding Manager for Rippling Spend, you will set the bar for operational excellence within our Sales organization by developing and executing strategies to both set up and expand customers effectively. We believe strongly in our value proposition of aligning incentives with our customers, and you will bring it to life by cultivating strong relationships with C-Level executives and key decision-makers. You will have the opportunity to help build Rippling's onboarding organization and define the post-sales strategy that fuels our growth!What you will doSet up and customize new customer accounts for Rippling Spend, handling implementations that require a working knowledge of accounting and general ledger conceptsExecute successful launches of the Rippling Spend platform and drive full adoption of the toolBuild and nurture strong relationships with new and existing customers, ensuring their needs are met, and account health is trackedDevelop deep, multi-threaded relationships with key decision-makers within your accountsOwn retention, expansion, and overall growth across your book of businessCollaborate with Product, Engineering, Support, and Risk teams to provide informed recommendations that enhance the customer experiencePartner cross-functionally with Sales, Marketing, and Operations teams to drive efficiencies throughout the account lifecycleWhat you will need2+ years in Sales/Sales Development, Customer Success, Account Management, Project Management, or Implementations, with experience advising clients and driving revenue expansionExperience engaging with financial decision-makers (Owners/CEOs, CFO, Controller, Director of Finance) at companies with up to 50 employeesStrong oral, written, and presentation skills with the ability to build lasting client relationshipsAbility to understand diverse business requirements across industries and translate them into a compelling vision for customersHigh emotional intelligence, coachability, and a genuine passion for delighting clientsSelf-starter mentality with the energy and initiative to thrive in a fast-paced environment2+ years managing multiple SMB customers while implementing or administering expense or corporate card programsEven if you don't meet all of the requirements listed here, we still encourage you to apply. Your life and professional experience may be relevant beyond what a list of requirements will capture.Additional InformationRippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.comRippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
