Systems Engineer (Enterprise Applications Support)Full-timeCompany DescriptionPSI is a leading Contract Research Organization (CRO) with 30 years of experience in the pharmaceutical industry. Originated in Switzerland, PSI is a privately owned, full-service CRO with a global reach, supporting clinical trials across multiple countries and continents. Our reputation for being highly selective about the projects we undertake highlights our commitment to delivering high-quality, timely services across a broad spectrum of therapeutic indications.At PSI, we foster an environment where a diverse range of colleagues feel welcomed and valued. Our inclusive culture is a cornerstone of our success, enabling us to attract and retain top talent globally.We are not just about conducting clinical trials; we are about building a community where every team member has the opportunity to thrive and contribute to groundbreaking advancements in the pharmaceutical industry.Job DescriptionWe looking for a knowledgeable, proactive, and self-motivatedSystems Engineerto join our global yet closely-knit Systems Development team. Our in-house projects include but are not limited to web and desktop apps, ERP system, BPM system, document management system, AI initiatives and more.In this role, you will provide technical support for enterprise applications, troubleshoot application issues, and participate in testing and implementation activities to ensure smooth business operations.Full-time employment based in ThailandYou will:Provide support of off-the shelf software packages (Tier 2 and Tier 3)Perform installation of Tier 3 and certain Tier 4 information systems and conduct user trainingPerform installation and support of specialized systems (e.g. special warehouse systems)Monitor company’s software updates and new software releases and recommend migration to these versions if necessaryFollow release of new software which can potentially interest the company, and recommend their purchaseUpdate validation status of CFR 21 Part 11 applicable to information systemsStudy project-specific IT equipment provided by company’s clients, conduct required user training and provide further equipment supportConduct regular technical audits in the company’s departments, to check compliance with PSI standards regarding usage of specialized equipment and Tier 3-4QualificationsUniversity or College degree, Computer Science/IT specialtyFull working proficiency in English (written and spoken)Solid technical backgroundExperience supporting business applications, software platforms, or enterprise systemsPrior experience in systems analysis is a plusExperience with Jira Service desk and Confluence or similar products is a plusExperience in systems development and systems validation is a plusExperience with creating SQL queriesBackground in testing (preparing test cases and execution of test scripts) is a plusExcellent communication and collaboration skillsStrong analytical skillsAbility and desire to work in a service-oriented and customer-focused environmentAdditional InformationStable, privately-owned company, organically growing since 1995Intensive induction program, technical and industry-related trainings for an optimal start and continuous developmentDiverse projects that include but are not limited to web and desktop apps, ERP system, BPM system, document management system, AI initiatives and moreFriendly and supportive atmosphere in a committed teamInternational environment, with colleagues around the worldOpportunities to quickly see the results of your workBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice
