Team Lead, Merchant Acquisition (F&B)Full-timeCompany DescriptionAbout Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.Job DescriptionGet to Know the RoleYou will help restaurants adopt Grab's suite of business solutions designed to increase revenue, improve customer engagement, and improve daily operations. As Grab continues to expand its merchant ecosystem, you will help merchants identify growth opportunities through a broader suite of business solutions across both online and offline channels.These solutions include:Table management solutionsDeals, loyalty and customer engagement toolsFood deliveryQR orderingDigital payment solutionsAdvertising and promotional solutionsCustomer insights and CRM toolsYou will lead, coach, and develop a team of sales representatives — driving accountability, tracking performance, and ensuring the team stays on target. While your primary focus is enabling your team, you will also stay close to the ground, joining strategic merchant conversations and supporting reps on larger, more complex deals to help them succeed.You will work directly with restaurant owners and senior decision-makers on high-priority opportunities, taking a consultative approach to understanding their business priorities and identifying growth opportunities across Grab's ecosystem.This is an exciting opportunity for someone who enjoys developing others, hunting for new business, solving complex merchant challenges.You will report to the Manager, Merchant Sales and be based onsite in Singapore.The Critical Tasks You Will PerformLead and develop the sales team through clear goal-setting, regular coaching, and performance feedback — while staying hands-on in high-priority merchant conversations to guide reps and accelerate deal progress.Coach the team on deal strategy, pitching and best practices; personally support acquisition of larger, more strategic restaurant partners through networking and face-to-face meetings.Drive disciplined pipeline management and CRM hygiene across the team, ensuring a strong, well-qualified opportunity pipeline at all times.Regularly review pipeline health and conversion metrics to surface risks early and keep the team on track against targets.Build a deep understanding of merchants' business models and growth priorities, translating these into tailored solutions across Grab's ecosystem.Support reps in leading consultative sales conversations, negotiations and contract discussions with business owners and senior decision-makers — stepping in directly for complex or high-stakes deals to guide strategy and drive closure.Coach the team on building long-term merchant relationships and strategic account development, modelling how to proactively identify and unlock opportunities to deepen and expand partnerships with Grab.Partner cross-functionally with Operations, Marketing, Account Management and Product to drive seamless merchant onboarding and solution adoption.Own team initiatives and support the Manager on broader priorities as a trusted deputy.Continuously identify and drive improvements to sales processes, commercial approaches, and team effectiveness.QualificationsWhat Essential Skills You Will Need4+ years of experience in B2B sales, business development, or merchant acquisition, with a strong track record of hitting and exceeding sales targets.Proven experience leading and developing a sales team — setting direction, driving accountability, coaching performance, and keeping the team motivated.Prospect, hunt, and close new business through a consultative sales approach.Able to quickly understand a merchant's business model, growth priorities, and operational challenges, and translate these into relevant solutions.Experience managing complex, multi-stakeholder deals involving business owners and senior decision-makers.Additional InformationLife at GrabWe care about your well-being at Grab, here are some of the global benefits we offer:We have your back withTerm Life Insuranceand comprehensiveMedical Insurance.WithGrabFlex,create a benefits package that suits your needs and aspirations.Celebrate moments that matter in life with loved ones throughParentalandBirthday leave, and give back to your communities throughLove-all-Serve-all (LASA)volunteering leaveWe have a confidentialGrabber Assistance Programmeto guide and uplift you and your loved ones through life's challenges.Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hoursWhat We Stand For at GrabWe are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyJob LocationGoogle Maps requires functional cookies to be enabledI'm interestedI'm interestedPrivacy Notice
