Technical Customer Support

Job Title: Technical Customer SupportSalary: $1,200 - $1,400 USDWorking Set Up: Fully Remote - PhilippinesWorking Schedule: Monday–Friday, 9:00 AM – 5:00 PM EDT/ESTEngagement Type: Independent Contractor

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About Fiscal.ai

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Fiscal.ai is a leading research and data platform built for capital markets professionals. Combining a high-performance research Terminal with a modern, near-real-time fundamentals API and MCP server, Fiscal.ai is redefining financial data infrastructure for the AI era. Headquartered in Toronto and backed by venture capital, the company serves thousands of institutional and professional clients and reaches millions of end-users through its API ecosystem.

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About the Role

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We're looking for a Customer Support Specialist to join Fiscal.ai and help deliver an exceptional customer experience. In this role, you'll be the first point of contact for customers, helping troubleshoot product issues, answer questions about our financial data platform, and collaborate closely with Product, Engineering, and Data teams to resolve more complex cases.

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This role is ideal for someone who enjoys solving problems, communicating clearly, and working at the intersection of fintech, financial data, and technology. 

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What You'll Do

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• Own first-line customer support for Fiscal.ai users across email, Slack, and ticketing systems.
• Troubleshoot account, billing, product, API, MCP, and financial data issues with strong triage judgment.
• Explain financial data, platform limitations, API access, coverage, and update timing in concise, customer-friendly language.
• Escalate issues to product, data operations, or engineering with clear context when they cannot be resolved directly.
• Identify recurring support patterns and surface product, documentation, data quality, or workflow improvements.