Account Manager

FMX is looking to expand our Sales team to support continued growth while ensuring our current customers continue to receive a great experience with FMX.

The Account Manager is part of the Sales team and focuses on increasing customer value and “stickiness” through account expansion. In this role, you’ll identify opportunities to upsell and cross-sell additional features and solutions to customers within your territory, helping them get more out of FMX as their needs evolve.

You’ll work in a fast-paced, high-energy, and collaborative environment where you’ll be expected to bring initiative every day, contribute to our sales strategy, and positively impact our company culture.

Responsibilities:

As an Account Manager, you will:

• Upsell and cross-sell additional features of the FMX software
• Convert leads generated by the retention team and generate leads within assigned territory
• Prospect for new leads through the use of sales sequences and tools
• Present informed offers that take into account customers’ goals, needs, and recent activity
• Keep accounts in compliance with the licenses that were purchased
• Collaborate regularly with the Marketing department to produce effective campaigns
• Record meetings, phone calls, follow-ups, and miscellaneous tasks in Gainsight
• Follow upsell and expansion playbook to work an account from qualified to closed
• Collaborate with the Customer Retention Manager and the rest of the CS team to build pipeline and close deals
• Travel to customer events; approximately 1-3 events per quarter