About Lucidya
Lucidya builds an operating system for Agentic customer experience. Our flagship product line is an agentic platform (Agent Studio) where customers build and run AI agents that resolve real customer experience issues across text and voice channels, in Arabic and English.
Role summary
The AI Tech Lead is the senior hands-on engineer accountable for the quality, reliability and technical direction of the AI layer of our agentic platform. You will set the technical bar for a team of AI engineers who each own an area, and you will write production code yourself. You will need to wear 2 hats, one is the AI hat and the other is leadership
Key responsibilities
Technical direction
- Own and be accountable for the AI architecture and harness: model selection, prompting patterns, retrieval design, guardrails and voice pipeline.
- Make and document technical decisions with clear rationale.
Quality, evaluation and reliability
- Define the evaluation standard and move key work from experimentation to production
- Introduce leading testing frameworks for Agentic development
- Ensure production monitoring and online evals catch quality drops, hallucinations and latency spikes before customers report them.
Team leadership and engineering practices
- Lead the AI team in designing, developing, and delivering our Agentic Platform
- Mentor AI engineers, raise the technical bar through pairing and feedback, and contribute to hiring.
Hands-on delivery
- Lead debugging of critical production incidents involving AI behaviour.
- Manage the building of prototypes/experiments to validate new capabilities (new models, agent patterns, voice features) before the team commits to them.
Cross-functional partnership
- Work with Product to turn customer use cases into technical requirements
- Work with Engineering on shared platform work: tool calling, workflows, deployment and scaling.
Mindset and Behaviors
- Ownership: takes outcomes end to end, including gaps between teams, and follows through without being asked.
- Trade-off judgement: grounds decisions in business needs and can explain the trade-offs between quality, speed and cost.
- Constructive challenge: comfortable questioning existing approaches and proposing better ones.
- Team player: shares credit, helps teammates succeed, and puts team goals ahead of individual wins.
- Creativity and innovation: solve complex challenges with 'out-of-box' thinking and be a champion for innovation
