About ReservReserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.Location RequirementCandidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing inCalifornia, Alaska, Hawaii, U.S. territories, or outside the United States.
About the roleWe are seeking highly organized and customer-focused Commercial Auto Claims Adjusters to join our team in support of rideshare-focused auto physical damage claims. In this role, you'll manage claims involving commercial auto ride share exposures including driver and third-party incidents unique to the rideshare ecosystem. You’ll interact directly with rideshare drivers and affected third parties, ensuring a smooth, empathetic, and timely resolution of claims.This role is ideal for someone experienced in the rideshare who can balance high-volume claims with top-tier customer service. You’ll also be instrumental in helping us refine our claims processes and tools for this unique line of business by collaborating with our product and engineering teams.Who you areHighly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.Experience in commercial auto ride share claims a plus.Passionate claim professional who cares about the customer and their experience.Empathetic. You exercise empathy and patience towards everyone you interact with.Sense of urgency - at all times. That does not mean working at all hours.Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured’s best interest.Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.Anti-status quo. You don’t justwishthings were done differently, youactionon it.Communicative. (we'd love to know what this means to you)And did we mention, you have a sense of humor. Claims are hard enough as it is.What you'll doProvide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requestsGather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of actionManage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claimCoordinate the repair of damaged vehicles and assist with rental reimbursementRecognize recovery opportunities in regards to subrogation and salvage, as well as total lossEnsure compliance with specific state regulations, policy provisions, and standard operating proceduresCommunicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authorityProvide input for continuous development of claims guidelines, best practices, and process improvementsOversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claimEngage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modificationsRequirementsBachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)Minimum of3 yearsof experience on point and concentrated in Ride Share APD claims adjusting, ideally with:First-party comp & collisionThird-party property damage and bodily injuryTotal loss and liability investigationsExperience with Ride Share (or TNC/Livery) is required.Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. Willing to obtain any additional required licenses within 60 days, including state testing.Knowledge of state regulations, policy provisions, and standard operating proceduresCommercial experience preferredAbility to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and proceduresCurious and motivated by problem solving and questioning the status quoDesire to engage in learning opportunities and continuous professional developmentWillingness to travel for client and claims needsBenefitsGenerous health-insurance package with nationwide coverage, vision, & dental401(k) retirement plan with employer matchingCompetitive PTO policy – we want our employees fresh, healthy, happy, and energized!Generous family leave policy after 8 months of continuous workWork from anywhere to facilitate your work life balanceApple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
About Reserv
