Automation, Integration & AI Technology ConsultantFull-timeEmployee Type: RegularRegion: LATAM - Latin AmericaWork Persona: Flexible or RemoteCompany DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people.Job DescriptionAbout the RoleWe are looking for an experiencedTechnical Consultant (IC4)to join our team in Brazil. This role requires a strong technical background across the ServiceNow platform, with particular depth inIntegrations, Robotic Process Automation (RPA), App Engine, portals, and core platform development.The ideal candidate combines hands-on technical expertise with strong consulting and governance skills, and has demonstrated knowledge ofArtificial Intelligence capabilities and Now Assist implementation.What you will doDesign and deliver scalable solutions on theServiceNow platform, following platform architecture and development best practices.Lead the technical design and implementation of complexintegrationsbetween ServiceNow and enterprise systems.Develop and implement solutions leveragingApp Engine, workflow automation andRPAcapabilities.Support the design and development ofportals and user experienceswithin the ServiceNow ecosystem.Provide strong expertise incore ServiceNow platform development and configuration.Design and implementAI-enabled solutions, with particular focus onNow Assistuse cases and adoption.Translate business requirements into robust technical solutions, considering scalability, maintainability and platform standards.Providetechnical governance, ensuring solution quality, architectural consistency and adherence to ServiceNow best practices.Work closely with customers, architects, developers and business stakeholders to guide technical decisions and resolve complex implementation challenges.Act as a trusted technical advisor, helping customers maximise the value of their ServiceNow investment.QualificationsRequired QualificationsSolid experience working with theServiceNow platformin technical consulting, development, architecture or implementation roles.Strong hands-on experience with:Integrations and APIsRPA / automationApp EnginePortal development / user experiencesServiceNow core platform developmentStrong understanding oftechnical governance, development standards and scalable solution design.Demonstrated knowledge ofArtificial Intelligence applied to enterprise workflows.Experience with or strong knowledge ofNow Assist implementation and use cases.Ability to navigate complex technical environments and engage effectively with both technical and business stakeholders.Strong problem-solving and communication skills.Advanced English.Portuguese fluency.Preferred QualificationsSpanishlanguage skills.ServiceNow certifications or relevant technical certifications.Experience working on complex enterprise implementations involving multiple systems and integrations.Experience advising customers on platform architecture, governance and adoption.Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact[email protected]for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy Notice
